JetBlue Airways

Program Manager Technical

JetBlue Airways • $105K — $150K *
Long Island City, NY 11101In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Network Engineering, or related field; or equivalent experience with a High School Diploma/GED and 4+ years relevant work experience.
  • 5 years of experience in network engineering, systems engineering, or technical program/product management.
  • Experience delivering complex technical programs from start to finish with accountability for scope and outcomes.
  • Expertise in large-scale, cross-functional infrastructure programs.
  • Strong understanding of WAN technologies including SD-WAN, MPLS, and enterprise networking.
  • Proficient in managing complex stakeholder relationships involving various teams and external vendors.
  • Available for occasional overnight travel (40%).

Responsibilities

  • Lead the delivery of a multi-year network transformation program, from planning to operational transition.
  • Collaborate with leadership and stakeholders to define program requirements and strategic objectives.
  • Ensure integration of network transformation with operations and customer support teams.
  • Partner across functions to drive the technical analysis and implementation phases of infrastructure programs.
  • Build and manage effective program teams for shared goal achievement and accountability.
  • Manage vendor engagements and performance tracking, optimizing time and resources.
  • Create and maintain detailed program plans and communicate status updates to stakeholders.

Benefits

  • Access to healthcare benefits and a 401(k) plan with company match.
  • Crewmember stock purchase plan.
  • Short-term and long-term disability coverage, and life insurance.
  • Free space available travel on JetBlue.
  • Opportunities for professional development and growth.
Full Job Description
Position Summary:

The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization. This role sits at the center of a large-scale infrastructure modernization effort, driving delivery across engineering, operations, customer support and third-party vendors.

Essential Responsibilities:
  • Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition. Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to JetBlue's strategic objectives
  • Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites)
  • Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models
  • Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs
  • Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders
  • Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality
  • Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels from engineers to senior leadership informed on program status, issues, risks, and decisions in a timely and structured manner
  • Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership. Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables
  • Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions
  • Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria
  • Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment
  • Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle.
  • Support post-deployment activities including stabilization, optimization, and continuous improvement. Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners
  • Other duties as assigned

Minimum Experience and Qualifications:
  • Bachelor's Degree in Computer Science, Network Engineering, Information Technology, or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of experience in network engineering, systems engineering, or technical program/product management
  • Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes
  • Demonstrate experience leading large-scale, cross functional infrastructure programs (network, cloud, or data center)
  • Strong understanding of network infrastructure concepts
  • Strong understanding of WAN technologies including SD-WAN, MPLS, routing and enterprise network concepts
  • Experience gathering and translating technical requirements from engineering teams and business stakeholders into actionable program plans
  • Experience managing complex programs involving multiple stakeholders including engineering, operations, support teams, and external vendors
  • Proven ability to operate independently across multiple concurrent workstreams, demonstrating critical thinking and sound judgment in ambiguous situations
  • Proven ability to manage program scope, timelines, risks, and dependencies across multiple concurrent workstreams
  • Strong organizational, coordination, and multi-tasking skills; comfortable managing competing priorities across a dynamic environment
  • Strong communication skills with experience presenting to both technical team and executive stakeholders
  • Experience building effective working relationships across multi-disciplinary teams, including stakeholders in different time zones and functional areas
  • Analytical and structured problem-solving approach with experience operating across large-scale infrastructure environments
  • Available for occasional overnight travel (40%)
  • Currently in possession of a valid passport or equivalent travel in and out of the United States
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:
  • Seven (7) years of experience in network engineering, systems engineering, or technical program/product management
  • Ten (10) plus years of hands-on network infrastructure engineering experience, with direct exposure to enterprise or service provider environments
  • Project Management Professional (PMP), PMI-ACP, Scaled Agile Framework (SAFe), or equivalent Agile/project management certification
  • Cisco CCNA or equivalent network certification demonstrating technical depth
  • Experience working within an ITIL-aligned operations environment including change, incident, and problem management processes
  • Familiarity with Network Development Operations practices, network automation, and Infrastructure as Code (IaC)
  • Experience coordinating with Operations Centers (SOC/OCC/NOC) and support organizations for production readiness

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional office environment

Physical Effort:
  • Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)

Compensation:
  • The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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