Starbucks Corporation

program manager, Operations Intelligence

Starbucks Corporation$90K — $130K *
Food & Beverages
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years leading strategic initiatives and operational execution in large, matrixed organizations
  • 8+ years turning data into actionable insights that drive business results
  • 8+ years leading complex, cross-functional programs with measurable impact
  • Proven ability to influence stakeholders and drive alignment across teams
  • Experience navigating ambiguity and owning outcomes from planning through execution
  • Strong business acumen connecting program goals to broader organizational strategy
  • Demonstrated ability to build collaborative relationships and foster team effectiveness
  • MBA or equivalent degree preferred

Responsibilities

  • Drive holistic strategies and ensure successful initiative delivery
  • Align multiple projects with strategic approaches
  • Lead stakeholders in developing, sizing, timing, and deploying labor model improvements
  • Assess how productivity and operations influence major expenses
  • Manage interdependencies and optimize resource allocation across programs
  • Keep leadership informed for strategic prioritization and governance
  • Define program requirements with actionable briefs
  • Collaborate with cross-functional teams for partner-focused solutions
  • Incorporate feedback from store teams into program execution

Benefits

  • Medical, dental, and vision insurance
  • Basic and supplemental life insurance
  • Disability coverage and paid parental leave
  • Paid vacation, sick time, and personal days
  • 401(k) plan participation with employer match
  • Discounted stock program and Bean Stock
  • 100% tuition coverage for a first-time bachelor's degree
  • Student loan management resources and backup care
Full Job Description
Now Brewing - program manager, Operations Intelligence! #tobeapartner

Join us as a program manager on our Operations Intelligence team, where you'll lead the development and execution of staffing and scheduling strategies that impact more than 210K partners across 11K+ North American company-operated coffeehouses. You will own the direction and prioritization of features that improve our labor model so we have the right partners, at the right place, at the right time to best serve our customers. You will collaborate closely with cross-functional teams to ensure seamless implementation of initiatives that enhance the partner and customer experience.

As a program manager, you will:

Strategic Alignment
  • Drive holistic strategies, orchestrate initiatives, and ensure successful delivery.
  • Determine the approach for aligning multiple projects.
  • Apply strategic thinking across a broad portfolio of initiatives.

Labor Optimization, Analytics, and Insights
  • Lead stakeholders through development, sizing, timing, and deployment of labor model improvements.
  • Understand how productivity, customer service, and operational tasks contribute to Starbucks' largest operational expense.

Program Leadership and Governance
  • Manage interdependencies and optimize resource allocation across programs.
  • Keep leadership informed to enable strategic prioritization and governance.

Execution and Delivery Excellence
  • Prioritize change plans with tools, expectations, and feedback loops.
  • Define and document program requirements with clear, actionable briefs.
  • Collaborate with cross-functional teams to deliver efficient, partner-focused solutions.
  • Establish clear goals, timelines, and success metrics.
  • Incorporate feedback from store teams and field leaders into program execution.

We'd love to hear from people with:
  • 8+ years driving strategic initiatives and operational execution in large, matrixed organizations.
  • 8+ years turning data into actionable insights that drive business results.
  • 8+ years leading complex, cross-functional programs with measurable impact.
  • Proven ability to influence stakeholders and drive alignment across teams.
  • Experience navigating ambiguity and owning outcomes from planning through execution.
  • Strong business acumen and ability to connect program goals to broader organizational strategy.
  • Demonstrated ability to build collaborative relationships and foster team effectiveness.
  • MBA or equivalent degree preferred.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners also have access to disability coverage, paid parental leave, family expansion reimbursement, paid vacation, sick time, paid holidays, and personal days. Starbucks offers eligible partners participation in a 401(k) plan with employer match, a discounted stock program, Bean Stock, and financial well-being tools.

Additional benefits include 100% tuition coverage for a first-time bachelor's degree through Arizona State University's online program, student loan management resources, and backup care. Learn more at https://www.starbucksbenefits.comstarbucksbenefits.com.

The actual base pay offered will depend on factors such as skills, experience, location, and internal equity. It is not typical to hire at the top of the range.

We believe we do our best work together, which is why we are onsite four days a week.

Join us and inspire with every cup. Apply today!

About Starbucks Corporation

Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. With 23,132 stores in 65 countries and territories, Starbucks locations serve hot and cold drinks, whole-bean coffee, microground instant coffee, espresso, caffe latte, full-leaf teas, evolution fresh juices, pastries, and snacks. Most stores also sell pre-packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. The stores also offer a variety of beers, wines, and appetizers, and markets books, music, and film. Some of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand coffee, ice cream, and bottled cold coffee drinks are also sold at grocery stores. Starbucks was founded by Orin Smith in October 1971 and is based in Seattle, Washington.

Starbucks Corporation Careers

Join the vibrant team at Starbucks Corporation, a premier destination for passionate, innovative professionals seeking impactful careers in the coffee industry and beyond. As a global leader in coffee and a champion of sustainable practices, Starbucks offers unparalleled job opportunities that promise both personal and professional growth.

Work You’ll Do

Embark on a fulfilling career path at Starbucks Corporation where you can blend your skills with a culture of excellence and innovation. Our team members are at the heart of our business, and we empower them through leadership development, diversity training, and continuous learning opportunities.

Transform Your Career

With Starbucks, you're not just taking a job; you're joining a culture that nurtures innovation, leadership, and a commitment to diversity and community involvement. Our baristas, managers, and corporate employees all play integral roles in our mission to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.

Innovate and Lead

At Starbucks, innovation isn't just about coffee. It's about revolutionizing the way we connect with customers and grow our business. Lead the charge in creating and implementing new ideas as part of a team that values bold thinking and a fresh approach to challenges.

Professional Growth and Development

Starbucks is committed to the growth of its employees. Whether through professional development programs, internships, or leadership training, we provide the tools needed for you to advance your career within the company. Our robust benefits package supports the health, financial, and lifestyle needs of our team members and their families.

Join Our Team

Explore the array of job opportunities at Starbucks Corporation—from baristas to management positions. We are hiring creative, driven individuals who are ready to make meaningful contributions. Bring your unique perspective and talents to Starbucks and help us continue our legacy of innovation and exceptional service.

Networking and Career Advancement

Starbucks is a place where networking and professional relationships flourish. Connect with leaders and peers who can help guide your career path, and take advantage of our comprehensive training programs that prepare you for future leadership roles.

Internship Opportunities

Gain real-world experience and build your resume through a Starbucks internship. Our interns work on projects that matter, gaining skills that are crucial to succeeding in the coffee industry and beyond. It’s an opportunity to see what a career at Starbucks might look like, with many interns going on to full-time positions within the company.

Stay Connected

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Join us and be part of a company that prides itself on growth, innovation, and a positive employment culture.

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Explore Starbucks Careers

Whether you're beginning your career journey or looking to enhance it, Starbucks offers a dynamic path filled with opportunities for success. Join us and become part of a team that is passionate about coffee, community, and making a positive impact in the world.
Learn more about Starbucks Corporation
Size
383,000 employees
Market Cap
$113.2 billion
Industry
Net Income
$664.8 million
Founded
1971
5 Year Trend
+7.6%
Revenue
$23.1 billion
NASDAQ

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