Amazon

Program Manager, Operations and Catalog, Zappos FBA

Amazon$81K — $142K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of process improvement experience using data and metrics
  • Advanced Excel skills (Pivot Tables, VLookUps) and knowledge of SQL
  • Experience in cross-functional collaboration with tech and non-tech teams
  • Strong stakeholder management abilities at various organizational levels

Responsibilities

  • Maintain optimal health of Zappos's Amazon seller account and resolve emerging issues
  • Oversee daily marketplace operations and enhance fulfillment efficiency
  • Develop comprehensive standard operating procedures for the operations team
  • Lead troubleshooting efforts to implement sustainable operational solutions
  • Ensure the highest standards of quality in Zappos's product catalog on Amazon
  • Monitor and resolve catalog-related issues, including image and product information accuracy
  • Collaborate with fulfillment, content, merchandising, and technical teams to drive process improvements

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Mental health support and wellness programs
Full Job Description
We're seeking a detail-oriented Program Manager to optimize Zappos operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, catalog excellence, and cross-functional collaboration to ensure seamless fulfillment and listing quality.

Key job responsibilities

As the primary owner of Zappos's seller account, you will be responsible for maintaining optimal account health and resolving any emerging issues. You'll oversee daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management. A critical aspect of your role will be developing and maintaining comprehensive standard operating procedures for the marketplace operations team. When operational challenges arise, you'll lead troubleshooting efforts and work to implement sustainable solutions.

You will serve as the guardian of Zappos's product catalog on Amazon Marketplace, ensuring the highest standards of quality and accuracy across all listings. This includes establishing and enforcing catalog management best practices, driving continuous improvements in product data quality, and maintaining consistent content standards. You'll actively monitor and swiftly resolve catalog-related issues, including image quality concerns and product information accuracy. Your attention to detail will be crucial in maintaining the premium presentation of Zappos's products on Amazon's marketplace.

Success in this role requires strong partnership with multiple teams across the organization. You'll work closely with fulfillment and inventory teams to implement process improvements and resolve operational challenges. Regular collaboration with content and merchandising teams will ensure catalog accuracy and consistency. You'll partner with technical teams to identify and implement automation opportunities that streamline operational processes. Additionally, you'll maintain productive relationships with Amazon teams, coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices

- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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