Position ProfileThe contents of this role profile outline the role and responsibilities of the Program Manager and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.
Position objective:The Program Manager is responsible for the expansion, growth, and diversification of the service offerings for the client. In addition, this resource will ensure that the strategic direction of the program is translated into program operations.
Key responsibilities:- Utilize tools such as LinkedIn Talent Insights and MRA data to identify issues and provide suggestions related to requisition fulfillment challenges.
- Provide client decision support regarding appropriate worker classification.
- Provide clients with supplier optimization recommendations, and assist Supplier Relations with contract terminations as needed.
- Deliver supplier scorecards, and corrective actions or probation related to contract violations.
- Assist in qualifying suppliers and contract negotiations as needed to support programs.
- Identify and resolve issues that arise.
- Measure Maintain and monitor daily, weekly, monthly, quarterly reports to identify trends, gaps, opportunities.
- Work with client to monitor program satisfaction (stakeholders & hiring managers), provides order fulfillment coaching to team members.
- Work with client to monitor supplier satisfaction, provide necessary coaching to suppliers.
- Interpret data with market context and industry insights for client review.
- Provide updates and recommend best practices for program and/or system enhancements.
- Develop and manage projects related to program/team development and improvement
Work experience and attributes:- A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams.
- Leads by example and drives team engagement spirit with a proven ability to recognize and encourage potential and to develop team through a variety of methods.
- Driven, dynamic, and innovative with a hunger to succeed.
- Excellent organizational and leadership skills.
- Excellent communication, interpersonal and presentation skills
- Ability to build strong third-party relationship given high level of industry aptitude.
- Thorough knowledge of market changes and forces that influence the talent market.
- Demonstrable analytical and problem-solving abilities.
- Ability to address the volume and strategy needed to support $30 million portfolio.
- Ideally experience in managing a contingent program in Canada and United States.
Core Competencies:- Open Communicator
- Strategic Thinker
- Relationship Builder
- Connected Collaborator
- Progressive Problem Solver
- Effective Delivery
- Customer Focused
- Resilient Performer
This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.
