MRI Software

Program Manager

MRI Software • $90K — $130K *
Cleveland, OH 44130In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in strategy consulting, operations, or project management, ideally in private equity or tech sectors.
  • Proven ability to lead complex, cross-functional projects from start to finish.
  • Strong analytical skills for business case modeling and financial assessments.
  • Exceptional communication and stakeholder engagement skills, especially with senior executives.
  • Experience with change management and process improvement without direct authority.
  • Ability to thrive in fast-paced, ambiguous environments with changing priorities.
  • Familiarity with project management tools and data analytics software, plus an MBA or advanced degree is preferred.

Responsibilities

  • Lead and oversee strategic and transformational projects across the organization.
  • Collaborate with senior leadership and cross-functional teams to define project parameters and ensure alignment.
  • Identify and implement process improvements to enhance operational efficiency.
  • Manage project risks proactively with effective mitigation strategies.
  • Track key performance indicators (KPIs) and report progress to the VP of Business Operations.
  • Allocate resources effectively for successful project execution.
  • Maintain thorough documentation and reports for executive decision-making.

Benefits

  • Access to employee-led groups for an enhanced workplace experience.
  • Comprehensive medical coverage and Health Savings Account options.
  • Competitive 401k plan for future financial security.
  • Generous parental leave policy for new family members.
  • Excellent work-life balance with 20 days PTO, additional holidays, and 15 hours of 'Flexi' time.
  • Tuition reimbursement for professional development opportunities.
  • Two weeks of flexible remote work opportunity per year.
Full Job Description
The Role:

The Program Manager serves as a high-impact, cross-functional leader and strategic partner driving critical initiatives that advance value creation, operational excellence, and alignment with MRI's strategic objectives. This role is often a "bridge" executive leadership and internal teams and may serve as a de facto chief of staff / strategy execution lead. This role will play a critical role in driving global and regional strategic projects that enhance business operations and contribute to our overall organizational goals. This position reports directly to the VP of Business Operations.

You Will:
  • Strategic Project Management: Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation). Act as project sponsor or program manager: define scope, timelines, milestones, resource plans, stakeholder engagement, risk management, and governance.
  • Stakeholder Engagement: Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle. Coordinate cross-functional workstreams, ensuring alignment among teams (finance, operations, product, marketing, HR, IT) and escalation to senior leadership as needed.
  • Process Improvement: Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.
  • Risk Management: Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.
  • Performance Tracking: Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to the VP of Business Operations and other stakeholders.
  • Resource Allocation: Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.
  • Documentation and Reporting: Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.
  • Provide executive support or "chief-of-staff" style functions as needed (e.g. agenda setting, meeting preparation, strategic planning support).
  • Drive adoption of KPIs, dashboards, reporting frameworks, and data-driven decision making within the organization.
  • Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in.
  • Mentor or manage junior team members supporting strategic initiatives or project work.


Qualifications & Experience:
  • 7+ years of relevant experience (strategy consulting, corporate strategy, operations, project / program management) - ideally with exposure to private equity / portfolio operations or technology / software companies.
  • Proven track record of leading and delivering complex, cross-functional projects from initiation through execution and follow-through.
  • Strong analytical and quantitative skills (business case modeling, financial impact assessment, KPI development).
  • Excellent communication, presentation, and stakeholder management skills, including ability to engage senior executives.
  • Experience with change management, process improvement, organizational alignment, and influencing without direct authority.
  • Ability to work in a fast-paced, ambiguous environment with shifting priorities.
  • Familiarity with relevant tools (project management software, dashboards, data analytics / BI tools, Excel / PowerPoint).
  • MBA or advanced degree is often preferred (or equivalent experience).
  • Prior experience in software, technology, or enterprise SaaS / data-driven operations is a plus.


Leveling
  • The role is a senior operational / strategic hire - not a purely tactical project manager, but rather a high-leverage role with visibility and broad influence.


Organizational Fit & Expectations:
  • This role often operates at the intersection of strategy, operations, and execution - combining the strategic mindset of a consultant with the hands-on drive of a builder.
  • The ideal candidate is expected to exercise high judgment, discretion, and initiative. It is often a stepping-stone to executive leadership roles within the company operating ecosystem.


We're obsessed with making this the best job you've ever had!

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

  • Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit
  • Invest in our competitive 401k plan and help set you up for your future
  • Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
  • Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of 'Flexi' time a year
  • Further your professional development and growth with our generous Tuition Reimbursement offerings
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year


About MRI Software

MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI's comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses?from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. MRI Software is headquartered in Solon, Ohio, with offices in Australia, Canada, Hong Kong, India, Ireland, New Zealand, Singapore, South Africa, the United Kingdom, and the United States.
Learn more about MRI Software
Size
2,000 employees
Industry
Business Services
* Ladders Estimates

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