The Program Manager II is responsible for overseeing and coordinating medium to large programs with high complexity. This role involves managing project timelines, budgets, and resources toe ensure successful program delivery. The Program Manager II works closely with project teams and stakeholders to achieve program objectives and drive strategic initiatives. This role requires advanced strategic thinking, leadership, and oversight, with a focus on aligning programs with business goals and ensuring seamless integration across multiple projects. The Program Manager II establishes operational objectives and implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results. Regularly interacts with senior management or executive levels on matters concerning several divisions or functional areas. Skills: • Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Implement conflict resolution strategies to maintain a collaborative work environment.
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Ensure transparency and accountability in program reporting.
• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Foster a culture of continuous improvement and innovation.
• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed. Mentor and guide junior program managers to build a strong talent pipeline.
• Serve as a thought leader in program management, contributing to the development of best practices and standards with the COE and portfolio management office.
• As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization. Negotiate contracts and manage vendor performance.
• Identify and manage program risks, interdependencies, and develop and implement mitigation strategies. Monitor the status of risks throughout the program and inform key audiences. Conduct regular risk assessments and update risk management plans.
• Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals. Monitor financial performance and make necessary adjustments. Ensure adherence to budgets and financial targets.
• Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness.