Job SummaryThe Program Manager - Dell Technologies leads the operational and programmatic management of SHI's Dell Technologies partnership. This role is responsible for maximizing partner benefits, rebates, and incentives; delivering strategic reporting and insights; supporting sales and partner initiatives; and driving process improvements that contribute to revenue growth, profitability, and operational excellence.
Role Description- Serve as the subject matter expert for Dell Technologies partner programs, incentives, rebates, certifications, authorizations, contracts, and program requirements.
- Manage Dell rebate, incentive, and funding programs to maximize partner benefits, profitability, and compliance.
- Interpret partner contracts, terms, requirements, and program changes while ensuring organizational alignment and successful execution.
- Develop and deliver partner-required reporting, business insights, and performance analyses for leadership and key stakeholders.
- Support sales and partner-facing teams by providing program guidance, deal registration support, account mapping, and incentive alignment.
- Analyze sales, rebate, and program performance data to identify trends, opportunities, and risks.
- Lead and execute strategic initiatives, partner-funded programs, sales campaigns, and special projects.
- Collaborate with Dell Technologies and cross-functional teams, including Sales, Marketing, Finance, Legal, Purchasing, and IT, to achieve business objectives.
- Drive operational excellence through process improvement, automation, documentation, and knowledge management initiatives.
- Troubleshoot and resolve program, reporting, operational, and communication issues that impact business performance.
- Measure and communicate the business impact and return on investment (ROI) of partner-funded activities, incentives, and sales programs.
- Mentor team members, support onboarding efforts, and provide cross-functional program support as needed.
Behaviors and Competencies- Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
- Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
- Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
- Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.
- Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
- Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
- Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
- Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
- Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.
- Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.
- Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
Skill Level Requirements- Strong proficiency in Microsoft Excel, including lookup functions, PivotTables, data validation, conditional formatting, and related tools.
- Strong proficiency in Microsoft Office applications.
- Strong competency utilizing business intelligence, reporting, and CRM platforms.
- Strong proficiency with Microsoft Copilot and AI-enabled productivity tools.
- Demonstrated leadership capabilities.
- Exceptional written and verbal communication, presentation, and influencing skills.
- Excellent time management and organizational skills.
- Ability to troubleshoot and resolve process, operational, and communication issues.
- Ability to work independently while effectively collaborating within a team environment.
- Ability to prioritize and manage multiple projects and competing demands in a fast-paced environment.
- Strong professionalism and assertiveness when coordinating across departments and driving project completion.
- Ability to overcome internal and external barriers to achieve business objectives.
- Ability to manage escalations and resolve complex issues.
- Ability to evaluate business processes and implement operational improvements and efficiencies.
- Ability to develop, maintain, and enhance documentation, procedures, and knowledge management systems.
- Ability to embody organizational values and positively represent the company.
- Ability to support onboarding activities and mentor team members.
Other Requirements- Bachelor's degree required.
- 2+ years of experience in a Partner Support, Vendor Support, Alliance Programs, Channel Programs, or related role.
- Ability to travel to SHI, Partner, and Customer Events - 10%
Preferred- Project management experience.
- Advanced Microsoft Excel skills, including Power Query, macros, and data modeling.
The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
