Functional Title: Program Manager (CCC) Job Title: Program Manager Agency: Health & Human Services Comm Department: Customer Care Centers EOAPD Posting Number: 18035 Closing Date: 07/01/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $5,098.66- $8,304.83 Pay Frequency: MonthlySalary Group: TEXAS-B-23 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:Job Location City: AUSTIN Job Location Address: 4616 W HOWARD LN Other Locations: San Antonio MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its' core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

The Program Manager manages eligibility unit supervisors at benefit offices and out stationed sites. Responsible for providing program and technical assistance, as well as coaching and development of team supervisors, workers, and clerical staff. Work involves planning, developing, implementing, and monitoring Access and Eligibility Services programs. Works under general direction with extensive latitude for use of initiative and independent judgment. Job requires highly driven individuals with a high degree of ethics and integrity, good communication, interpersonal and analytical skills, and the ability to make effective decisions. This position may require up to 40% of travel.

Essential Job Functions (EJFs):

Manages operations to ensure delivery of eligibility services in a timely and accurate manner according to state and federal regulations.

Develops and maintains systems to monitor operations and ensure compliance with policies and procedures in assigned area.

Collects, organizes, analyzes, and prepares material in response to requests for information, complaints, and reports.

Review and approves all staffing and personnel actions, evaluates program operations to recommend modifications and develop efficiencies when needed and provides a variety of narrative and statistical reports regarding performance standards and staffing needs.

Works with the general public, regional management, and State Office staff to resolve inquiries/issues in an effective and timely manner.

Participates in program analysis with regional management staff.

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.

Manages time and leave, payroll, and personnel actions.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a demanding, rapid-paced and developing environment.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Local, state, and federal laws and regulations related to agency programs.
• Cash Assistance, SNAP (Food Stamps), and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.

Skill in:

• Managing customer service operations and supervising staff.
• Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk
• Selecting, managing, and developing staff.
• Monitoring and evaluating unit performance and developing appropriate corrective action plans.
• Training, directing and monitoring the work of others.
• Communicating effectively, orally and in writing.
• Operating a personal computer and use of software such as Microsoft Office applications.

Ability to:

• Establish and maintain effective monitoring systems.
• Develop and evaluate administrative policies and procedures.
• Develop and establish effective working relationships.
• Plan, organize, assign, and monitor work.
• Gather, assemble, correlate, and analyze facts.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School diploma or GED equivalent is required.

Sixty (60) semester hours from an accredited college or university is required. Two (2) years of customer service experience may be substituted for required education.

A Degree from an accredited college or university is preferred.

A minimum of two (2) years' experience, gained within the last 5 years', in supervising a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD) or Cash Assistance program/unit.

Current experience within two (2) years in SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), Cash Assistance or other Medicaid programs.

Experience in planning, developing, implementing, and monitoring individual or unit performance improvement plans to enhance employee or unit performance.

Experience leading, mentoring, or motivating staff with varied skill levels and experience.

Experience using computer software such as Microsoft Word, Excel, and Outlook.

Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.

Application indicates the willingness to work beyond normal work hours of 8:00 AM - 5:00 PM.

Application indicates the willingness to travel.

Additional Information:

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.