Job Title: Program Manager 3
Location(s): Austin, TX
OverviewThe Worker will serve as a senior program manager and a critical liaison between IT leadership and project sponsors at the Deputy Executive Commissioner (DEC) level, managing communications across technical and non-technical staff who are stewarding complex data curations across the Health and Human Services (HHS) departments and agencies. This role empowers HHS staff to effectively develop a data analytics program, up to and including the use of AI to synthesize and report accurate data for official, agency reporting and strategic decision-making. The ideal candidate has strong leadership and management skills, having a broad and deep understanding of HHS programs and data domains, with a strong history of BI/DW development projects, and exceptional communication abilities to bridge the gap between leaders and technologists across HHS, in the emerging context of AI.
Responsibilities- Strategic Liaison and Translation
- Work with program areas and project sponsor to plan and execute multiple analytics projects asynchronously.
- Lead as technical program manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts
- Manage the scrum of scrum ceremonies to sync across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe)
- Act as a primary point of contact for program staff with data needs for federal, state, and internal reporting.
- Explain project findings and data limitations in simple, non-technical language to agency leadership and program staff.
- AI Prompting and Data Synthesis
- Develop and refine effective AI prompts and query strategies to retrieve and synthesize program strategies for complex data domains.
- Develop a library of standardized prompts and query templates for common reporting needs.
- Data Reporting and Visualization
- Ensure project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.
- Collaborate with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting.
- Provide subject matter expertise on validating output from AI, particularly with respect to identifying and mitigating hallucinations.
- Ensure all data outputs adhere to agency reporting standards, data governance, and compliance regulations.
- Data Literacy and Training
- Champion data literacy across the organization by planning and staffing AI training teams.
- Promote a data-driven culture by enabling and empowering all staff to effectively utilize data and AI.
- Collaboration and Problem-Solving
- Work closely with data engineering, IT, and Program teams to troubleshoot data-related issues and address inconsistencies and mitigation strategies.
- Provide expert guidance to program staff on interpreting data trends and answering complex data questions.
- Stay up to date on new AI and data analytics tools and techniques to continuously improve program competencies.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience- 8 Required Experience translating complex analytics project intakes and business requirements into clear, actionable plans for prioritization and implementation.
- 8 Required Experience explaining complex data initiatives in simple, non-technical language to end-users and leaders of all levels.
- 8 Required Experience in complex data programs as a senior project manager and/or data liaison role.
- 8 Required Experience collaborating with end-users, performance analysts and agency leaders to validate project/program reports, presentations for monitoring and official reporting.
- 8 Required Excellent communication, presentation, and interpersonal skills.
- 8 Required Experience with presentation and design tools such as PowerPoint and Visio.
- 5 Preferred Experience leading as a senior project manager creating hybrid Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts.
- 5 Preferred Experience with Business Intelligence/Data Warehouse.
- 5 Preferred Experience acting as the primary point of contact for program staff with data needs for federal, state, and internal reporting.
- 5 Preferred Experience working in a health and human services or similarly regulated environment, with a strong understanding of program data and reporting requirements.
- 5 Preferred Experience with data governance and data quality principles.
- 5 Preferred Experience managing scrum of scrum ceremonies to sync across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe).
- 5 Preferred Experience ensuring project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.
- 5 Preferred Experience collaborating with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting.
- 3 Preferred Experience leading a performance management and analytics initiative at a State of Texas agency.
- 2 Preferred Experience championing data literacy across the organization by developing and conducting training sessions for non-technical staff.
- 2 Preferred Experience training and mentoring staff with varying levels of data literacy.
- 2 Preferred Experience with State and Federal monitoring and reporting compliance for a Major Information Resources Project (MIRP).
- 2 Preferred Experience developing Advanced Planning Documents (APD) and Business Case Workbooks for a Major Information Resources Project (MIRP) with blended State GR and Federal Financial Participation (FFP) - All Funds.
- 1 Preferred Experience applying responsible AI practices and compliance with agency standards.
