Job Summary and ResponsibilitiesThe Program Director - Data Center Services is responsible for overseeing the planning, coordination, and execution of complex projects and programs within critical network facilities. This role manages the deployments-racks, cabling, power systems, routers/switches, and supporting environments-ensuring technical excellence, operational continuity, and strategic alignment with business objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:- Lead strategic planning and execution for Data Center Services programs.
- Oversee project teams responsible for design, installation, and maintenance of data center network infrastructure across North America, including structured cabling (fiber and copper installation, termination, and testing), rack and stack/roll deployments, and Smart Hands services for ongoing support, adds, changes, even maintenance, and decommissioning. From initial design to full-scale deployment, providing end-to-end solutions to enhance efficiency, scalability, and reliability in data center installation.
- Ensure seamless integration with Network Operations, Field Engineering, and Outside Plant, and Wireless (where applicable) teams.
- Develop and manage program budgets, schedules, and risk mitigation plans.
- Implement best practices for project execution, quality assurance, and health & safety compliance.
- Serve as a liaison between engineering teams, operational business units, vendors, facilities, and senior stakeholders.
- Oversee vendor and contractor performance, ensuring adherence to scope, timeline, and quality standards.
- Drive cross-functional alignment across internal stakeholders to support growth, network reliability, and uptime requirements.
- Report regularly to executive leadership on key milestones, KPIs, and potential escalations.
- Foster a culture of accountability, innovation, and continuous improvement across data center services operations.
Qualifications- Bachelor's degree in Electrical Engineering, Telecommunications, Construction Management, or a related field; Master's or MBA is a plus.
- 10+ years of experience in Data Center services infrastructure with at least 5 years in a senior leadership or program management role.
- Proven success leading complex, multi-site infrastructure or network facility programs.
- Deep understanding of white space installation
- Strong knowledge of industry standards (TIA/EIA, BICSI, NEBS) and regulatory compliance (OSHA, NFPA).
- Skilled in project management methodologies; PMP certification preferred.
- Exceptional organizational, leadership, and communication skills.
- Ability to thrive in a fast-paced, high-availability environment.
PREFFERED SKILLS- Experience with DCIM systems, CAD tools, and network asset management platforms.
- Experience with data center environments, colocation, or hyperscale.
- Working knowledge of physical security, fiber management, and environmental monitoring systems.
- Experience managing greenfield builds and brownfield retrofits.
