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Specific Job Duties

Leadership, Risk Control & IT Support Direction

· Provide technical direction, prioritization, and escalation support for IT activities across Norplas operations

· Drive improvements in technical capability, controls discipline, and operational maturity across IT support processes

· Provide performance feedback aligned with Norplas expectations and IT standards

· Ensure documented procedures, escalation paths, and security practices are followed consistently

· Ensure security KPIs and helpdesk KPIs are achieved

· Implement Mafact best practices

· Escalate issues as needed to the Senior Manager, Enterprise Business Operations and Technology

IT Operations & Plant Support

· Own daily IT operational stability for production‑critical systems

· Act as the primary IT escalation point during plant-impacting IT incidents

· Prioritize IT work based on production impact, safety, and business risk

· Maintain an open issues list and drive continuous improvement initiatives

· Escalate systemic risks, recurring issues, or major incidents to IT leadership as appropriate

· Supervise hardware and system upgrades, ensuring change management processes are followed in a production environment.

· Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation with the infrastructure team.

· Collaborate with Systems Administrators and Network Engineers to ensure facility infrastructure operates reliably and issues are identified, escalated, and resolved effectively.

· Facilitate standardized help desk activities

· Perform other duties as assigned.

Infrastructure & Systems Support

· Support and oversee enterprise virtualized environments (Hyper‑V / VMware) hosting production‑critical workloads

· Support Windows Server, Active Directory, SQL Server, and associated infrastructure

· Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems

· Ensure patching, backups, and system hygiene are executed consistently

· Support plant-floor IT systems, including MES workstations and related infrastructure, following approved procedures

· Ensure networking standards meet Magna requirements

Security & Compliance

· Lead IT risk control activities across Norplas, including controls execution, evidence readiness, issue remediation, and risk mitigation planning

· Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements

· Support internal and external audits, remediate findings, and maintain required evidence and documentation

· Enforce IT security policies, access controls, and change management practices across site systems

Training & Continuous Development

· Continuously improve personal and team knowledge through classroom training, self-training, and computer-based learning

· Maintain current knowledge of IT systems, tools, and operational procedures used across Norplas facilities

Educational Requirements

· Associate degree in a related field of study or 10 years work related experience may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered.

Related Work Experience

· Knowledge of enterprise network switches

· Strong networking experience/background including routers, switches, WiFi, etc.,

· Microsoft products, HyperV, VMware Windows Server 2019 and above and active directory.

· Network wiring and standards.

Regular / Permanent

Magna Exteriors