Charles Schwab

Production Support Engineer

Charles Schwab$90K — $120K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
  • 2–3+ years in production support, operations, or reliability engineering
  • Experience with cloud-based data platforms (e.g., BigQuery, Dataflow)
  • Hands-on experience with ETL or data pipeline workloads in production
  • Strong SQL skills for data analysis and troubleshooting
  • Working knowledge of Python or scripting languages
  • Experience with job scheduling and orchestration tools
  • Familiarity with CI/CD tools and deployment workflows
  • Understanding of monitoring and incident management practices
  • Proven ability to troubleshoot complex issues effectively

Responsibilities

  • Ensure stability and reliability of large-scale data platforms in the cloud
  • Monitor and support batch and streaming data workflows
  • Diagnose issues promptly and drive root cause resolution
  • Collaborate with engineering and business teams for production readiness
  • Optimize operational processes and enhance system performance
  • Develop automated, scalable support processes
  • Strengthen incident response and operational discipline

Benefits

  • Bonus or incentive opportunities based on performance
  • Opportunity to work in a fast-paced, collaborative environment
  • Potential for skill development in cloud-based data ecosystems and engineering operations
  • Engagement with cross-functional teams across the organization
Full Job Description
As a Production Support Engineer within the Schwab Data organization, you will play a critical role in ensuring the stability and reliability of enterprise data platforms operating at scale in a cloud environment. This opportunity centers on maintaining the operational health of large-scale data pipelines and analytics services, where your ability to quickly diagnose issues, drive root cause resolution, and improve system resilience directly impacts business outcomes and decision-making. You will collaborate closely with data engineering, platform engineering, and business stakeholders to ensure production readiness, optimize operational processes, and continuously improve system performance as data complexity and demand grow.

In this role, you will apply strong analytical thinking and problem-solving skills to monitor and support batch and streaming workloads, proactively identify risks, and enhance observability across the platform. You will contribute to building more efficient, automated, and scalable support processes while strengthening incident response practices and operational discipline. Your work will help ensure data integrity, availability, and trust across the enterprise while developing your expertise in cloud-based data ecosystems and modern data engineering operations.

What you have

Required Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
  • 2–3+ years of experience in production support, operations, or reliability engineering within data analytics, data engineering, or data warehouse environments
  • Hands-on experience with cloud-based data platforms and services (e.g., BigQuery, Dataflow, Pub/Sub, Airflow or equivalent)
  • Experience supporting ETL or data pipeline workloads in production environments
  • Strong SQL skills for data analysis, validation, and troubleshooting
  • Working knowledge of Python or scripting languages for automation and operational efficiency
  • Experience with job scheduling and orchestration tools (e.g., Control-M, Cloud Composer, or equivalent)
  • Familiarity with CI/CD tools (e.g., GitHub) and deployment workflows
  • Understanding of monitoring, alerting, and incident management practices in production systems
  • Demonstrated ability to troubleshoot complex issues, perform root cause analysis, and drive resolution in a timely manner

 

Preferred Qualifications

  • Experience working in financial services or regulated environments with exposure to data governance and operational controls
  • Experience implementing automation or operational tooling to improve system efficiency and reduce manual intervention
  • Exposure to cloud-based observability, monitoring, and reliability engineering practices at scale
  • Experience collaborating across cross-functional engineering and business teams in a fast-paced environment

 

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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