Production Support Architects (Western Union, LLC, Denver, CO)

Support IT strategic initiatives across applications and infrastructure by assisting with planning and execution activities aligned to project objectives. Assist in the coordination of vendor-managed services (L2 support), including helping document service expectations and tracking SLA-related requirements. Track service performance against SLA targets, help identify areas for improvement, and support preparation of service performance updates and reports. Support project related incident and issue resolution activities by coordinating cross functional teams, tracking risks and impacts to project timelines, and assisting with documenting root cause findings and follow up action items. Coordinate with L2 support teams to gather root cause analysis inputs relevant to project deliverables and timelines and support the preparation and communication of status updates to project stakeholders. Assist with problem management efforts related to active initiatives by tracking corrective actions, monitoring progress against project plans, and supporting continuous readiness activities tied to project objectives. Support ongoing relationships with key partners and agents by helping gather requirements, tracking issues, and assisting with resolution of concerns. Support service and process improvement initiatives by assisting with updates to delivery processes, helping track project related KPIs, SLAs, and OKRs, and contributing to continuous improvement efforts across ongoing initiatives. Assist with contract renewals, purchase order tracking, and payment-related documentation to support ongoing vendor and project operations. Up to 5% travel required to domestic client sites for team meetings. Telecommuting may be permitted up to 2 days per week. When not telecommuting, must report to Western Union LLC at 7001 East Belleview Ave., Denver, CO 80237. Salary: $135,200 - $183,300 per year.

MINIMUM REQUIREMENTS:

Bachelor's degree or U.S. equivalent in Computer Engineering, Information Technology, or related field, plus 5 years of professional experience as a Service Delivery Manager or any occupation, job title, position performing IT service management and Operations.

Must also have experience in the following:

5 years of professional experience utilizing computer science fundamentals, data structures, and algorithms; 5 years of professional experience utilizing Java, Python programming, HTTP, XML, JSON, NodeJS, and JavaScript; 5 years of professional experience utilizing NoSQL and agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration/CD (Continuous Delivery); 5 years of professional experience utilizing monitoring tools including Dynatrace, Service Now, Splunk, Quantum Metrics, and AWS Open Search; 5 years of professional experience assessing business needs and providing effective solutions in conformance to emerging technology standards; 5 years of professional experience utilizing Java/J2EE, Web technologies, and Web Services; and, 5 years of professional experience developing data-ingesting applications using an industry standard RDBMS.

CONTACT: Apply online at https://careers.westernunion.com

Referral Bonus - $1,000 (Subject to Employee Referral Policy). Eligible to internal employees only.

Salary

The on-target earnings range is $135,200 to $183,300 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/).

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Estimated Job Posting End Date:
11-15-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.