OverviewWho we're looking forThe Toyota Financial Services Site Reliability Engineering is looking for a passionate and highly motivated Production Engineer. Reporting to the Manager of Production Engineering, the individual in this role will play a pivotal role in troubleshooting and resolving complex technical issues for financial software and systems, acts as an escalation point for frontline support, and collaborates with product and engineering teams to improve the product. Additionally, the engineer will collaborate closely with the Major Incident Management team to address and resolve production environmental issues
What you'll be doing - Act as the primary point of contact for production support, managing and resolving tickets across various business units.
- Triage and prioritize support tickets based on urgency and impact.
- Conduct root cause analysis and apply critical thinking to solve complex problems.
- Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
- Document processes, resolutions, and recurring issues for knowledge management and training purposes.
- Suggest and implement improvements to processes to reduce ticket volume and enhance efficiency.
- Monitor system performance and proactively address potential issues.
- Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
What you bring - Bachelor's degree in information technology or related field.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and collaboration skills.
- 4+ years of experience to Build, deploy, and maintain cloud-native microservices using Java, Spring Boot, and JavaScript frameworks, ensuring high availability and scalability.
- 4+ years of experience to Design and implement RESTful APIs and event-driven architectures using AWS services such as Lambda, ECS/EKS, SQS, and SNS.
- 3+ years of experience to Develop and maintain CI/CD pipelines with Jenkins, GitLab CI, or AWS Code Pipeline for automated testing and deployment.
- 3+ years of experience to Monitor application and infrastructure health using Dynatrace, AWS CloudWatch, Prometheus, Grafana, and distributed tracing tools like Jaeger or AWS X-Ray.
- 4+ years of experience to Troubleshoot production issues, perform root cause analysis, and implement fixes to improve system reliability.
- 3+ years of experience to Implement security controls including IAM roles, OAuth2, JWT, and encryption for data in transit and at rest.
- 4+ years of experience to Collaborate with cross-functional teams to design fault-tolerant, resilient systems with automated failover and recovery.
- 3+ years of experience to Optimize cloud resource usage and cost through rightsizing and autoscaling configurations.
- 4+ years of experience to Automate operational tasks and incident response using scripting and infrastructure as code (Terraform, CloudFormation).
- 4+ years of experience writing and optimizing advanced SQL and PL/SQL queries and stored procedures for efficient data processing and transformation.
- 4+ years of experience documenting operational procedures, runbooks, and system architecture for knowledge sharing and compliance.
Added bonus if you have - Knowledge of networking and security principles.
- Ability to navigate through UI and understand end - end process
- Experience successfully analyzing and documenting complex business processes
- Knowledge of Agile/Lean framework and methodology
What we'll bringDuring your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility, and respect.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family.
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools, and more.
- Relocation assistance (if applicable).
