As a Product Solutions Vice President in Merchant Services, you will support the development, commercialization, and optimization of e-commerce payment solutions. This role plays a critical part in ensuring products are successfully piloted, measured, and positioned for scale, while enabling teams to clearly articulate product value to clients.

As a solutions lead, you will collaborate across Product, Technology, Marketing, and Sales, driving execution across the product lifecycle while contributing insights that inform product strategy and go-to-market effectiveness.  You will influence the product development cycle, develop comprehensive solution requirements, and utilize industry-leading tools to support go-to-market initiatives. Your expertise will help shape the future of payments through value-added services and innovative product adoption.

Job Responsibilities

• Support and independently drive key aspects of the product lifecycle, including feature enhancements, pilot execution, performance tracking, and readiness for broader rollout
• Manage pilot programs from intake through completion, ensuring stakeholder alignment, progress tracking, and readiness for scale
• Develop and refine internal go-to-market materials (e.g., product documentation, value propositions, FAQs) to enable Sales and Relationship Managers
• Partner with Marketing to support the creation of external-facing content, including landing pages, white papers, and digital campaigns
• Analyze client and pilot performance data to identify trends, measure impact, and deliver insights that inform product prioritization and improvements
• Track and analyze pipeline performance across lead, opportunity, and contract stages; identify trends and recommend strategies to improve conversion and outcomes
• Partner cross-functionally with Product, Technology, Marketing, and Sales to drive alignment, execution, and delivery of strategic initiative
• Collaborate with Product and Technology teams to define requirements, document use cases, and translate client and sales feedback into actionable product enhancements
• Identify opportunities to improve product performance, client experience, and operational efficiency through data-driven insights and analysis tools

Required Qualifications, Skills, and Capabilities

• 5+ years of experience in payments, merchant services, fintech, or e-commerce
• Experience working cross-functionally with Product, Technology, and go-to-market/commercial teams
• Strong analytical skills with the ability to interpret performance data and business metrics
• Excellent communication and stakeholder management skills
• Ability to manage multiple initiatives simultaneously and operate with increasing independence
• Demonstrated curiosity and a proactive approach to learning and problem-solving

Preferred Qualifications, Skills, and Capabilities

• Demonstrate experience developing customer journeys, personas, and requirements
• Exhibit experience working directly with customers, including gathering feedback and conducting needs assessments; consulting experience is a plus
• Experience supporting product pilots, launches, or commercialization efforts
• Familiarity with payment optimization strategies (e.g., authorization optimization)
• Experience with data and visualization tools (e.g., Excel, Tableau, Salesforce or similar)
• Demonstrate expertise in developing and launching new products in the payments space