Tata Consultancy Services

Product Owner

Tata Consultancy Services • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven experience as a Product Owner or similar role in product management.
  • Strong understanding of customer experience metrics and analytics.
  • Ability to translate complex feedback into actionable user stories.
  • Experience in working with cross-functional teams and stakeholders.
  • Excellent communication skills to convey ideas and strategies clearly.

Responsibilities

  • Own and prioritize the product backlog for customer experience initiatives.
  • Define and implement customer measurement frameworks with business partners.
  • Translate customer feedback into prioritized features and user stories.
  • Drive relevant agile processes, including backlog refinement and sprint planning.
  • Monitor and analyze key customer experience metrics to measure impact.
  • Collaborate with various teams to enhance overall customer journeys.

Benefits

  • Opportunity to lead impactful customer experience initiatives.
  • Collaborative work environment with cross-departmental teams.
  • Professional development opportunities to enhance product management skills.
Full Job Description
Job Description :- Role:- Product Owner Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives. Partner with business stakeholders to define customer measurement frameworks and improvement opportunities. Translate customer feedback, analytics, and business needs into prioritized features and user stories. Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams. Monitor customer experience metrics and ensure business outcomes are achieved. Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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