Product Owner - Commerce Business Division

Position Summary

We are seeking a highly motivated and business-oriented Product Owner to drive the delivery and continuous improvement of our Commerce platform. The ideal candidate will bridge business stakeholders and engineering teams, translating business objectives into well-defined product requirements while ensuring successful execution across Agile teams.

This role requires exceptional communication, stakeholder management, reporting, and analytical skills, along with hands-on experience using Agile product management and collaboration tools such as JIRA, Confluence, MIRO, Figma, Lucidchart, and reporting dashboards.

The Product Owner will own the product backlog, prioritize initiatives based on business value, and collaborate with cross-functional teams to deliver customer-centric digital commerce capabilities.

Key Responsibilities

Product Ownership

• Own and manage the product backlog for Commerce initiatives.
• Translate business strategies into clear Epics, Features, User Stories, and Acceptance Criteria.
• Prioritize backlog items based on customer value, business impact, risk, and technical dependencies.
• Define product roadmap in collaboration with Product Managers and business leadership.
• Ensure product vision is understood across engineering and business teams.

Stakeholder Management

• Serve as the primary liaison between:
• Business teams
• Engineering
• UX/UI
• Architecture
• QA
• Operations
• Executive Leadership

Reporting & Communication

Produce executive-quality reports including:

• Sprint Status Reports
• Release Reports
• Product KPI Dashboards
• Roadmap Updates
• Dependency Tracking
• RAID Logs
• Executive Steering Committee presentations
• Delivery Metrics
• Velocity Reports
• Burndown/Burnup Charts
• Feature Adoption Reports
• Communicate complex technical topics in simple business language
• Develop concise executive presentations with actionable insights and recommendations.

Required Skills

• Product Ownership
• Scrum
• Backlog Management
• Roadmap Planning
• User Story Writing
• Acceptance Criteria Definition
• Prioritization Frameworks (MoSCoW, WSJF, RICE)
• Product Discovery

Commerce Experience

Experience working on one or more of:

• eCommerce Platforms
• Digital Commerce
• Retail
• Marketplace
• Order Management Systems
• Payment Systems
• Inventory
• Fulfillment

Communication Skills

Excellent verbal and written communication skills with the ability to:

• Communicate effectively with technical and non-technical audiences.
• Produce executive-level reports and presentations.
• Lead stakeholder meetings and workshops.
• Facilitate decision-making discussions.
• Resolve conflicts through effective negotiation.
• Present complex information clearly and concisely.
• Influence without direct authority.

Reporting & Analytics

Strong reporting capabilities including:

• Executive dashboards
• KPI reporting
• Delivery metrics
• Risk reporting
• Product performance reporting
• Release reporting
• Sprint analytics
• Data-driven decision making

Experience with reporting tools is highly desirable.

Required Tools

Hands-on experience with:

Agile & Product Management

• JIRA
• Confluence
• MIRO

Documentation

• Microsoft Office Suite
• Microsoft Visio
• Lucidchart
• Draw.io
• Figma

Reporting

• Microsoft Excel (Advanced)
• Power BI

Collaboration

• Microsoft Teams
• Slack
• Zoom

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification is preferred.

Experience

• 5-8+ years of experience in Product Ownership, Product Management, or Business Analysis.
• At least 3 years of experience working within Agile/Scrum teams.
• Proven experience delivering Commerce or Digital Product initiatives.
• Experience collaborating with engineering, architecture, UX, QA, and business stakeholders.
• Demonstrated success in backlog management and product delivery.

Success Metrics

• Delivery predictability and sprint success
• Backlog health and prioritization effectiveness
• On-time release delivery
• Stakeholder satisfaction
• Quality of requirements and acceptance criteria
• Reduction in production defects due to requirement clarity
• Achievement of product OKRs and business KPIs

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested.
• Paid Time Off:
  • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Parental Leave:
  • 12 weeks paid leave for all employees.
• Remote Work Support:
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!