OverviewAre you a motivated Product Owner or Business Analyst looking to take the next step in your career? ServiceLink is seeking a Product Owner - Client Integrations with a strong client-focus and a proven ability to translate business needs into scalable software solutions.
In this role, you will lead the onboarding and technical integration of clients into ServiceLink's platforms. You will partner cross-functionally with Product, Engineering, QA, and Operations to gather requirements, design workflows, map integration events, and drive successful delivery.
You will play a critical role in delivering seamless client experiences, improving integration efficiency, and enabling scalable growth across our platforms.
**This is a hybrid role, located at our Plano, TX office. Candidates must be willing and able to work in-office 3 days per week in Plano, TX.A DAY IN THE LIFEIn this role, you will...- Own client integrations end-to-end, from discovery through implementation
- Partner cross-functionally to deliver seamless, scalable technical solutions
- Translate complex business requirements into clear technical designs
- Drive execution, manage timelines, and ensure successful delivery
- Communicate progress and insights to clients and executive stakeholders
WHO YOU AREYou possess ...- A client-focused Product Owner or Business Analyst who thrives at the intersection of business and technology
- A strong communicator who can translate complex needs into clear, actionable solutions
- Detail-oriented and analytical, with a passion for solving problems and improving processes
- Comfortable working cross-functionally in a fast-paced, delivery-driven environment
- Proactive, organized, and accountable, with a track record of driving successful outcomes
ResponsibilitiesClient Engagement & Requirements Gathering- Serve as the primary liaison for client integration projects.
- Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
- Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA teams.
- Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadership.
- Define system functionality, including workflows, impacts to existing applications, and user navigation.
- Design user interface mockups, visual models, charts, and workflow diagrams to support requirements.
- Facilitate clarification and resolution of functional specification questions throughout the delivery process.
- Ensure functional specifications are accurate, complete, and clearly documented.
- Present functional specifications to internal stakeholders and incorporate feedback.
- Translate client needs into clear, actionable technical requirements and specifications.
- Gather business requirements from appropriate stakeholders when formal documentation is not provided.
- Perform other duties as assigned.
API, Workflow, Event & Data Mapping- Analyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handling.
- Create workflow diagrams, event sequences, data mappings, and comprehensive integration specifications.
- Partner with engineering teams to validate integration designs and ensure technical feasibility.
Engineering & QA Collaboration- Ensure engineering teams fully understand requirements, workflows, and integration expectations.
- Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirements.
- Support QA efforts including functional validation, defect triage, and retesting.
- Track integration progress and proactively drive delivery to meet committed timelines.
UAT & Operational Support- Coordinate User Acceptance Testing (UAT) with internal operations teams and external clients.
- Prepare UAT scenarios, manage defects, track results, and support issue resolution.
- Assist with go-live readiness activities and provide support through post-implementation stabilization.
QualificationsRequired- Bachelor's degree in computer science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent work experience.
- 5 years of experience as a Product Owner, Business Analyst, Integration Analyst, or similar role.
- Strong analytical skills; strong attention to detail.
- Strong verbal and excellent written communication skills.
- Ability to deliver clear and concise project updates, status reporting, and dashboards to clients and executive stakeholders
- Strong project management and time management skills.
- Ability to solve problems across domains (business, functional, technical, and operational)
- Demonstrated ability to create and maintain large sets of documentation
- Experience working with APIs (REST, SOAP, or similar), including understanding payloads, authentication, error handling, and status codes.
- Experience supporting system integrations, workflow-driven platforms, or data-exchange projects.
- Ability to work on-site Tuesday-Thursday in Plano, TX.
- Strong organizational skills and ability to manage multiple concurrent workstreams.
- Effective in a fast-paced environment
- Self-starter/motivator.
- Ability to multi-task.
- Must be authorized to work in the U.S. without company sponsorship.
Preferred- Master's degree (MS or MBA).
- Familiarity with SDLC and agile delivery methodologies.
- Experience with API testing tools (e.g., Swagger, Postman).
- Experience with AI-assisted tools for capturing requirements and analysis.
