Milliman's Seattle healthcare practice provides consulting services to clients in the healthcare industry including health plans, government payers, providers, and reinsurers. We are looking for a Product Operations Specialist to develop and improve upon existing software management processes.
What You Will Do In this role, you will have the opportunity to:
- Support the development, maintenance, and distribution of healthcare financial and analytic software products
- Communicate with account managers and subject matter experts to coordinate customer communication, distribute and apply new releases, gather feedback, and update the product roadmap
- Improve upon existing software product support processes by supporting:
- New client onboarding
- Managing software distribution: new release distribution, including deployment and upgrades for both stand-alone and cloud
- Invoicing and billing processes for software products
- Support product growth operations by:
- Maintaining clean product-related account and contact data in Dynamics;
- Loading, categorizing, and updating contacts from webinars, conferences, website inquiries, LinkedIn requests, and other inbound sources;
- Coordinating standard follow-up communications for prospects;
- Scheduling introductory meetings with appropriate product leaders or consultants;
- Tracking lead source and status; preparing pipeline review materials; and
- Following up with consultants and account owners to keep opportunity records current
- Assist with general and administrative financial tasks
What We're Looking ForProfessional Qualifications - 2-5 years of experience as a product operations specialist or product data analyst, developing and improving existing software and customer or client relationship management processes
- Exceptional verbal and written communication skills
- Experience coordinating with senior consultants and product leaders
- Comfortable sending template-based follow-up to clients and prospects
Personal Qualifications - Ability to take direction from senior team members and execute in a timely manner
- Capable of working in a fast-paced environment with simultaneous projects and teams
- Interest in healthcare products, client development, and commercial operations
Preferred Qualifications - Experience with CRM systems, preferably Dynamics
- Experience with Microsoft Excel
- Experience leveraging AI tools (e.g., Copilot, Claude, ChatGPT)
- Detail-oriented, proactive, solution-oriented, affinity with numbers
- Experience working with/in the health insurance industry
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
LocationThis position is based out of the Milliman office in Seattle, Washington. Candidates hired into this role must be willing to work onsite a minimum of three days per week. The expected application deadline for this job is October 23rd, 2026.
Compensation The overall salary range for this role is $82,455 - $131,905. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Employees are also eligible for a bonus under our standard bonus policy.
No recruiters, please.
Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
- Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
- 401(k) Plan - Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program - Recognizing employee contributions.
- Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays - A minimum of 10 paid holidays per year.
- Family Building Benefits - Includes adoption and fertility assistance.
- Paid Parental Leave - Up to 11 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D - 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability - Fully paid by Milliman.
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