Product ManagerPosition Overview:
ShipperHQ is looking for an experienced Product Manager to help shape the future of our eCommerce shipping platform. In this role, you'll own key areas of the product lifecycle-from identifying customer needs and defining product strategy to partnering with Engineering, Design, and Go-to-Market teams to deliver impactful solutions.
You'll combine customer insights, market research, and data-driven decision-making to prioritize initiatives that improve the merchant experience, drive business growth, and strengthen ShipperHQ's position as an industry leader. This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving complex problems, and is excited to leverage AI and emerging technologies to build better products.
Responsibilities- Develop a deep understanding of customer needs, pain points, and workflows to identify opportunities for innovation and product improvement.
- Define and communicate product vision, strategy, and roadmaps that align with company objectives.
- Gather and prioritize product requirements based on customer value, business impact, and technical feasibility.
- Translate product strategy into detailed requirements, user stories, acceptance criteria, and prototypes.
- Partner closely with Engineering, Design, QA, and other cross-functional teams to deliver high-quality products on time.
- Make informed prioritization decisions using customer feedback, analytics, market trends, and competitive insights.
- Support product launches by partnering with Marketing, Sales, Customer Success, and leadership to ensure successful go-to-market execution.
- Collaborate on product positioning, packaging, and pricing strategies.
- Monitor product performance, customer adoption, and key success metrics to improve the product continuously.
- Serve as a product expert internally and externally, helping customers, partners, and internal teams understand product capabilities and value.
- Engage directly with customers, partners, and system integrators to gather feedback and validate product direction.
- Champion AI-driven capabilities and emerging technologies where they create meaningful value for customers and internal teams.
What we're looking for:
- 4 - 6+ years of Product Management experience in a SaaS environment, preferably in eCommerce, logistics, or shipping.
- Proven experience owning products through the full product lifecycle, from discovery and strategy to launch and iteration.
- Strong understanding of customer research, product analytics, market trends, and Agile development.
- Comfortable working with engineering teams and discussing APIs, integrations, and technical solutions.
- Familiarity with AI, automation, and emerging technologies, with the ability to identify opportunities to apply them.
- Excellent communication, stakeholder management, and prioritization skills.
- Analytical, detail-oriented, and customer-focused with strong problem-solving abilities.
- A proactive, adaptable self-starter who thrives in a fast-paced, high-growth environment and takes ownership of outcomes.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
- Compensation is based on experience
