Senior Customer Success Manager - SaaSShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
What You'll Do:
As a Senior Customer Success Manager, you'll own a portfolio of strategic and high-growth accounts, serving as both a trusted advisor and commercial owner. You are accountable for retention, expansion, and ensuring customers realize clear business value from ShipperHQ.
- Own and manage a high-volume portfolio of strategic and growth accounts with full accountability for retention and expansion revenue
- Build and maintain executive-level relationships, positioning yourself as a trusted advisor across customer organizations
- Translate customer goals into measurable success plans tied to business outcomes and ROI
- Drive product adoption and maturity through structured enablement, best practices, and ongoing value realization
- Lead renewals end-to-end, proactively managing risk and forecasting outcomes 6+ months in advance
- Identify and close expansion opportunities through consultative, value-based selling
- Operate with strong commercial acumen-comfortable owning a book of business and revenue targets
- Partner cross-functionally with Sales, Product, and Support to advocate for customers and drive results
- Manage competing priorities across a high volume of accounts without sacrificing quality or responsiveness
What We're Looking For:- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS
- Proven track record of owning and growing a book of business, including renewals and expansion/upsell targets
- Experience managing a high volume of accounts while maintaining strong customer outcomes
- Strong commercial mindset with comfort in revenue ownership and quota-carrying or expansion-focused roles
- Demonstrated ability to navigate complex organizations and build relationships with executive stakeholders
- Skilled in identifying risk early and driving proactive retention strategies
- Excellent business acumen with the ability to tie product value to customer KPIs and ROI
- Clear, confident communicator with strong executive presence
- Highly organized, proactive, and able to operate independently in a fast-paced environment
- Experience in e-commerce, shipping, or logistics technology is a strong plus
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum
- Compensation is based on experience
