Career Area:

Job Description:

Role Summary

If you are passionate about helping customers confidently identify, evaluate, and purchase the right parts, and want to shape experiences that directly influence customer trust and conversion, this is the opportunity for you.

Caterpillar is looking for an experienced Product Manager to own our Product Details & Parts Solutions experiences across the eCommerce journey. This role is responsible for the experiences customers rely on to verify they have found the right part and understand how it fits into a broader repair or maintenance need.

You will own key customer-facing capabilities that help customers evaluate, validate, and purchase the right part, including Product Detail Pages (PDPs), 2D parts diagrams, 3D parts models, Planned Maintenance Kits, and Small Repair solution experiences.

Your focus is ensuring customers have the information, tools, and visual guidance needed to make informed decisions. You will partner closely with Engineering, UX, Product Information, Catalog Experience, and business stakeholders to continuously improve how customers identify parts, understand compatibility, and complete purchases with confidence.

This role focuses on the customer experience layer and works in close partnership with Product Information, Catalog Experience, and other teams that own underlying content, catalog structures, and business data.

Success in this role requires strong customer empathy, product judgment, and the ability to translate complex customer problems into scalable solutions that improve confidence, conversion, and purchase accuracy.

What You Will Do

• Own the Product Details & Parts Solutions roadmap, focused on increasing customer confidence and purchase accuracy

• Improve Product Detail Pages to help customers better understand products, specifications, compatibility, and key purchase considerations

• Lead the evolution of 2D parts diagrams and 3D parts models to improve part identification and selection

• Enhance Planned Maintenance Kit and Small Repair experiences to simplify common maintenance and repair workflows

• Identify and resolve customer pain points that create uncertainty, hesitation, or incorrect part selection

• Translate customer behavior, data insights, and stakeholder input into clear, prioritized product improvements

• Partner with Engineering and UX teams to deliver intuitive experiences that help customers validate their purchasing decisions

• Lead the end-to-end scrum process, setting a clear agenda for engineering and UX partners while driving alignment with stakeholders to move initiatives forward

Success in This Role Looks Like

• Customers can confidently verify they have selected the correct part before purchase

• Key metrics such as conversion, interaction with validation tools, and purchase accuracy demonstrate measurable improvement.

• Increased use of diagrams, 3D models, and supporting tools to aid decision-making

• Higher first-time purchase accuracy and fewer incorrect selections

• Planned Maintenance Kit and Small Repair experiences are easy to understand and use

• Customers have greater confidence completing maintenance and repair-related purchases

• The backlog reflects real customer needs and opportunities to improve confidence and conversion

What You Will Have:

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Considerations For Top Candidates:

• 5–7 years of experience owning customer-facing digital product experiences in eCommerce or related industries

• Proven ability to own a product area end-to-end and deliver measurable customer and business outcomes

• Strong experience working with engineering teams in scrum/agile environments, including shaping backlogs to deliver meaningful customer outcomes

• Experience using customer behavior, analytics, and feedback to prioritize product investments

• Strong problem-solving and analytical skills

• Excellent communication and stakeholder management skills

• Ability to simplify complex customer needs into intuitive digital experiences

• Proven ability to work independently and drive progress in complex environments

Desired Skills Needed

• Experience improving Product Detail Page (PDP)experiences or other purchase-decision experiences

• Experience helping customers identify, evaluate, or validate complex products before purchase

• Experience with visual product experiences such as diagrams, schematics, interactive models, or configurators

• Experience improving customer confidence, purchase accuracy, or conversion in eCommerce environments

• Familiarity with parts, service, maintenance, or technical product journeys

• Proven ability to lead and coordinate complex, cross-team initiatives to completion

• Ability to translate customer uncertainty into clear, actionable product improvements

• Comfort operating in ambiguous environments with multiple dependencies

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates: