**Candidate Note: This position is 100% remote for candidates based in the US**We are looking for a Product Manager who is excited to improve the end-to-end experience of our core platform offering. This role will focus on the customer journey from initial install and setup through onboarding, ongoing administration, upgrades, and day 2 operations. You will partner across engineering, design, support, and go-to-market teams to identify friction, define priorities, and deliver a more seamless experience for enterprise users.
Your impact will be:- Working cross-functionally across engineering, design, support, sales, and marketing to improve the end-to-end customer experience.
- Helping define and prioritize improvements across installation, setup, onboarding, usability, and ongoing operational workflows.
- Partnering with engineering and design to translate customer and business needs into clear product requirements and roadmap priorities.
- Identifying friction points in the user journey and driving solutions that improve adoption, time to value, and ongoing usability.
- Collaborating with technical teams to ensure the experience is reliable, scalable, and aligned with enterprise customer needs.
- Supporting product launches by working with product marketing and enablement to prepare internal teams for new capabilities.
- Bringing a curious, practical, and collaborative approach to solving customer and platform challenges.
What you'll bring:- 3+ years of experience as a product manager or in a closely related role working on software products.
- Strong communication skills, with the ability to work effectively across technical and non-technical teams.
- Ability to break down complex problems and turn them into clear, actionable product requirements.
- Customer focus and an interest in improving onboarding, usability, and operational experiences.
- Solid understanding of product management fundamentals and modern software development processes.
What will give you an edge:- Experience with installation, onboarding, administration, or platform workflows.
- Familiarity with enterprise software, infrastructure, or systems-oriented products.
- Experience working closely with support or customer-facing teams to identify and address product friction.
- Technical background or comfort working with engineering teams in complex product areas.
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
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