OULA HEALTH

Product ManagerFull-Time • New York, Chicago or Charlotte • Reports to VP, Central Operations

The Role

At Oula, our product doesn't sit alongside our EHR - it integrates directly into it. Every product and engineering decision has downstream consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product side. Someone has to hold both at once.

We're looking for a technically-minded Product Manager to own and evolve our core technology stack - including our EHR, patient portal, and care management platform. This role sits at the intersection of product, operations, and health system integration, serving as the internal and external subject matter expert on our EMR and the primary lead for health system EHR integrations.

You'll manage the day-to-day health of our tech stack, partnering closely with both internal teams and external health system stakeholders to ensure our systems run smoothly and our integrations deliver. You can sit with a midwife and understand why a clinical template matters, then turn around and write a bug ticket that engineering can actually action, then build the SOP so the next market launch doesn't require you to be in the room. When things are ambiguous (and they often are), you'll lean in rather than wait for clarity.

What You'll Own

EHR Configuration & Clinical Systems

• Own day-to-day management of our core tech stack: the EHR, patient portal, and care management platform
• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, payer connectivity, and access management for clinical and ops staff
• Lead EHR integration efforts as the internal and external subject matter expert - FHIR/HL7 data exchange, health system IT coordination and committed go-live timelines
• Own and accelerate Epic integration timelines as we onboard additional health system partners
• Maintain configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team on infrastructure; own the clinical systems layer they don't touch

Product Operations & Launch

• Own bug intake and prioritization from Market Operations - standardize how Engineering receives, scopes, and resolves issues and communicates status back to the field
• Build structured launch toolkits and training materials so clinic teams are prepared for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations
• Identify where AI and automation can reduce manual administrative burden in product operations workflows

Standards & Knowledge Management

• Build and maintain the clinical systems SOP library so new market setup is repeatable - documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care across markets

Data & Reporting

• Build and maintain dashboards tracking feature adoption, issue resolution, and rollout health across clinics
• Develop quarterly reporting for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout

What You Bring

• 3+ years with product operations, technical program management, or PM-adjacent work - ideally at a growth-stage digital health or services company
• Strong problem-solving instincts and genuine curiosity - you like figuring out how things work and making them work better
• Ease with ambiguity and a bias toward action; this role requires you to create the playbook, not execute someone else's
• Demonstrated ability to navigate complex stakeholder environments and drive aggressive timelines - ideally with client-facing or health system-facing experience
• Ability to speak 'multiple languages' - comfort going deep on technical details while communicating clearly to non-technical audiences; you can write a bug ticket, an SOP, and a launch plan that people actually follow; hands-on EHR configuration and integration experience strongly preferred
• Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert

What Success Looks Like

In your first 90 days, you've audited our current Athena configuration, identified gaps, and have a remediation plan. You understand the bug triage process well enough to have improved it. You've met your counterparts at every health system partner and know what's coming for the next Epic integration.

At six months, new market launches have a repeatable systems and product checklist. Clinic teams know what to expect before a feature goes live. Bug resolution time is measurably faster and the field is no longer sending issues into a black hole.

At one year, the SOP library is comprehensive, clinical systems configuration is stable and documented, and you've successfully navigated at least one new health system EHR environment. The product team has a reliable partner and the ops team isn't dependent on any single person for systems knowledge.

Compensation & Details

Salary: $110,000 - $140,000 depending on experience and location
Equity: Options commensurate with level
Location: Preference for New York/New Jersey/Connecticut, Chicago or Charlotte Remote-flexible with periodic travel to clinic locations and health system partners
Benefits: Comprehensive medical, dental, and vision; 401(k); generous PTO

Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.

Salary Range

$110,000-$140,000 USD