OpenTable

Product Manager (Diner Engagement)

OpenTable$90K — $120K *
Food & Beverages
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of experience in product management focusing on B2C products
  • Proven experience in developing and executing product strategies and managing roadmaps
  • Knowledge in establishing success metrics and executing A/B testing
  • Experience in managing cross-functional collaboration across various departments
  • Bachelor's degree or equivalent practical experience in a relevant field

Responsibilities

  • Lead the ideation, technical development, and launch of innovative products
  • Establish a shared vision across the company for product execution
  • Drive product development with a team of engineers and designers
  • Integrate usability studies into product requirements to enhance user satisfaction
  • Define and analyze metrics to measure product success
  • Understand OpenTable's competitive position to deliver industry-leading products
  • Maximize efficiency in a dynamic and creative environment
  • Coordinate with global teams across multiple disciplines, requiring some travel

Benefits

  • Generous paid vacation including time off for your birthday
  • Work from (almost) anywhere for up to 20 days a year
  • Company-paid therapy sessions and subscription to Headspace
  • Annual company-wide week off for team recharge
  • Paid parental leave and volunteer time
  • Career growth opportunities with development dollars and leadership programs
  • Travel discounts and employee resource groups
  • Private health and dental insurance and life/disability insurance
Full Job Description
The Opportunity:

OpenTable is looking for an entrepreneurial, highly analytical, user-focused Product Manager to join our diner team. This role oversees both web (desktop and mobile web) and apps (iOS and Android) and touches the experience of millions of diners that come to us to discover and enjoy great restaurants.

As our Diner Engagement PM, you'll inherit our notification center and loyalty program. You'll then help set our strategy to increase session starts per diner. You will work directly with a strong development team to ship world-class features and collaborate with teams from all over the company to ensure we keep our product high-quality. The right candidate will combine an AB-test-driven approach with a strong design sense and product vision.

Your Responsibilities:
  • Lead the ideation, technical development, and launch of innovative products
  • Establish shared vision across the company by building consensus on priorities leading to product execution
  • Drive product development with a team of world-class engineers and designers
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
  • Define and analyze metrics that inform the success of products
  • Understand OpenTable's strategic and competitive position and deliver products that are recognized best in the industry
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Coordinate with teams around the world from a variety of disciplines. Includes some travel, mostly within California but potentially international

Minimum Qualifications:
  • 5 years of experience in product management, with a focus on business-to-consumer (B2C) products.
  • Experience developing and executing product strategies, managing roadmaps, and leading end-to-end product development lifecycles.
  • Experience establishing success metrics, defining testing plans, and executing A/B testing and post-launch optimizations.
  • Experience managing cross-functional alignment and collaborating with Design, Engineering, Marketing, Product Marketing, and Sales teams.
  • Bachelor's degree in Business, Marketing, Engineering, Design, a related field, or equivalent practical experience.

Preferred Qualifications:
  • Experience managing consumer web and mobile application products at scale.
  • Proven track record of building and managing strategic relationships with external business partners.
  • Strong analytical, data-driven problem-solving skills with a user-centric approach to design and product development.
  • Ability to navigate complex trade-offs, manage multiple competing priorities, and influence stakeholder alignment at all leadership levels.
  • Master of Business Administration (MBA) or an advanced degree in a related field.

Benefits and Perks
  • Generous paid vacation + time off for your birthday
  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
    • Company-paid therapy sessions through SpringHealth
    • Company-paid subscription to Headspace
    • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • Paid parental leave
  • Paid volunteer time
  • Focus on your career growth:
    • Development Dollars
    • Leadership development
    • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • 20 days of paid time off
  • Private health and dental insurance
  • Life and Disability insurance

There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

About OpenTable

OpenTable is an online restaurant-reservation service company. It provides online reservations at about 54,000 restaurants around the world seating some 30 million diners monthly. The company was founded in San Francisco, California in 1998. Reservations are free to end users; the company charges restaurants monthly and per-reservation fees for their use of the system. In addition to online reservations, OpenTable offers restaurant management software for table management, guest management, and reservation management. OpenTable went public on the NASDAQ in 2009, and in 2014 it was acquired by Priceline Group for $2.6 billion.
Learn more about OpenTable
Size
5,000 employees
Industry
Founded
1998

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