What you'll doJoin a high-leverage team building Otter's data products - the foundation that helps restaurants understand, predict, and improve performance. You'll own end-to-end product outcomes in a portfolio that also includes analytics, live monitoring & alerts, operational insights, and data reliability. You will:
- Translate operator problems into products that turn messy, multi-channel data into clear, actionable insights.
- Raise the trust bar by partnering with platform, data, and finance teams to improve freshness, accuracy, lineage, and metric definitions - so our products become the system of record operators rely on.
- Design for action: prioritize use cases that prevent revenue loss, identify defects, and drive measurable operational improvements.
- Build for scale and speed: create modular capabilities that accelerate new use cases without custom work.
- Work cross-functionally with Engineering, Design, Data Science, GTM, and Customer teams to ship iteratively and learn fast.
- Own the outcomes, not just the roadmap: define success metrics and move them - adoption, engagement, customer satisfaction, data SLAs, and revenue impact.
What we're looking for- 5+ years of product management (or equivalent) with data/analytics, platform, or operational tooling.
- Demonstrated ability to ship insight-to-action products (dashboards, alerts, workflows, or similar) that delivered measurable business results.
- Data fluency: you're comfortable in SQL, metrics design, and experiment/impact analysis; you can partner deeply with data science and engineering.
- Strong product judgment & UX instincts - you know the difference between informative and actionable, and design for busy operators.
- Cross-functional leadership across engineering, design, GTM, and customer-facing teams; excellent written and verbal communication.
- Bonus: experience with data quality/governance, metric standardization, BI/visualization tools, or multi-location enterprise customers.
What else you need to knowThis role is based in our Seattle office. We believe the best ideas and fastest progress happen when we're together, so this is an in-office role five days a week.
The base salary range for this role is $167,000 - $230,000 per year.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Benefits are subject to change at the company's discretion.
CSS accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others? #LI-Onsite
