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Job Category
Product
Job Details
About the Role
Salesforce's global Customer Success organization runs on the tools we build for it — and this role owns the product portfolio behind that internal ecosystem. As Product Manager on the DET team, you'll bridge strategy and execution, designing applications that help Customer Success do its best work. You'll oversee our internal Service Cloud instance, AI automation built on Prompt Builder, agentic AI use cases, and custom applications. We are looking for a storyteller and agile expert who can balance scope, resources, and timelines while staying closely connected to the people who use what you build.
What You'll Be Doing
Agile execution: Translate product strategy into sprint plans, prioritize the backlog, and adapt as business objectives shift
User advocacy: Represent the voice of the user through research, interviews, and shadowing — defining problems with empathy so we build the right solutions, not just the requested features
Backlog management: Break down complex epics into user stories with clear acceptance criteria, partnering with architects and engineers to confirm technical feasibility
Stakeholder alignment: Build close working relationships across the business, demoing new features to leadership and feeding their input into future development cycles
Team shielding: Act as the delivery team's primary point of contact, protecting engineers from distractions and keeping the environment collaborative and transparent
Strategic optimization: Consult with engineering on scalable solutions that address needs across the broader Salesforce platform
What We're Looking For
Required Qualifications
7+ years of product experience in a highly analytical, strategy, or technology-centric role
Proven track record in requirements gathering, writing product specs (metrics, goals, use cases), and managing agile development lifecycles
Foundational understanding of the Salesforce Platform, particularly Service Cloud and enterprise Customer Success functions
Exceptional storytelling and presentation skills, with the ability to influence audiences from technical analysts to executives
Intermediate to advanced grasp of product prioritization frameworks and data-driven decision-making
Ability to work independently under aggressive deadlines in a fast-paced, global team environment
Preferred Qualifications
Deep understanding of SaaS business models, operations, and Customer Success workflows
Agile/Scrum certification (CSPO or PSPO) or a Salesforce certification such as or Service Cloud Consultant
Hands-on exposure to and Visualforce development
A related technical degree
Why Join?
You'll get a front-row seat to how Salesforce runs its own Customer Success organization — with the opportunity to build the tools that make that team better. This role sits at the intersection of product, engineering, and AI innovation, giving you room to shape both the roadmap and the culture of a high-performing, fast-moving team.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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