Summary:
The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Product Manager of Customer Data Platform (CDP) to join our Marketing Technology team. In this role, you will be collaborating closely with the broader Data Product, Marketing, World of Hyatt Loyalty, CRM, Paid Media and Digital teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

The Role

As the Product Manager for the Customer Data Platform, you will guide important programs from creation through execution. You will be in a unique position of having multiple teams as your core customers (Global Marketing, The Hyatt Personalization, World of Hyatt Loyalty, Paid Media, Data Product). You will lean on and partner with an accomplished engineering team to ensure that our products meet customer requirements and promote Hyatt's growth. The ideal candidate will have a strong background in data integration, customer data management, and marketing technology, with the ability to translate business needs into scalable product solutions that enhance customer insights and drive data-driven marketing and sales efforts.
• Work in cross-functional and agile product pods alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Product Managers, and executives to improve the experience of guests and customers worldwide
• Own and manage the end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals and outcomes
• Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly
• Ensure data quality definition, monitoring, alerts and recourse is built into roadmap plans and engineering requirements of each data initiative/product
• Ensure new data or product requirements are in compliance with Hyatt policies and/or corresponding contracts before being passed to engineers
• Define and ensure products meet business SLAs
• Represent the team with partners and senior company leaders to align resources and prioritization
• Promote enterprise-wide adoption of the Customer Data Platform
• Educate teams on the Customer Data Platform and use cases
• Foster an environment that enables the Customer Data Platform to grow and advance quickly while maintaining a high standard for quality
• Some travel may be required

Qualifications:
Experience Required:
• 4+ years of experience as a Product Manager with a record of successfully managing, building or launching enterprise or consumer software, applications or business intelligence tools
• 2+ years of experience working with Customer Data Platforms utilizing 1st party data to create customer profiles and building audiences
• Proven experience working in an agile environment
• Proven experience shipping products
• Knowledge of modern data Infrastructure, data governance and related processes
• Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
• Experience with customer empathy and experience shaping product direction and execution based on customer needs
• Excellent organization, communication, and presentation skills

Experience Preferred:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience working with Customer Data Platforms, preferably Amperity
• Experience using Jira, ThoughtSpot, Confluence

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

Thesalaryrangeforthispositionis$115,000 -125,000.Thispositionisalsoeligibletoearnanannualbonus.

Thefinalpayrate/salaryofferedtothesuccessfulcandidatewilldependonexperience,skilllevelandotherqualificationsfortherole,aswellasthelocationoftheperformanceofwork.Payforthesuccessfulcandidatewillmeetlocalrequirements,includingthelocalminimumwagerate.