From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

As the Product Manager for Core Account Experience, you will own the foundational surfaces that customers use to purchase, manage, and grow their relationship with Fivetran. Every Fivetran customer, whether they are a startup on a free trial or multi-million large enterprise organization, interacts with our core account surfaces. From plan selection and checkout to usage insights, billing, AI-powered help, and account management, these touchpoints shape customer trust and long-term growth. Your mission is to make these everyday interactions feel effortless, intelligent, and empowering.

You'll lead strategy and execution for our in-product self-service experience, including transactions, usage transparency, and our AI copilot. You'll run A/B tests to increase self-service resolutions and improve core journey flows. This role is both foundational and forward-looking: you'll optimize how customers use Fivetran today while pioneering new approaches to help them succeed tomorrow.

You'll collaborate closely with Design, Engineering, GTM, Support, Finance, and our Growth & Monetization teams to eliminate friction and increase customer autonomy. Your work will directly impact conversion, retention, and efficiency, while driving experimentation and shaping Fivetran's most modern product-led experiences.

This is a high-impact role at the intersection of product quality, customer experience, and business growth. The ideal candidate is a strategic systems thinker who wants to own the core surfaces critical to the day-to-day experience of every single Fivetran customer.

This is a full-time, hybrid position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

• Own the end-to-end customer experience for purchasing and managing a Fivetran account-including plan selection, checkout, upgrades, amendments and renewals.
• Lead the strategy and development of our in-product AI Copilot and help surfaces, improving self-service resolution to customer issues and customer confusion.
• Ship customer-facing features end-to-end and move key business metrics.
• Collaborate with other PMs, Support and Design to enhance in-product help and resolution workflows, build user trust and reduce user frustration.
• Design and optimize key account surfaces: usage dashboards, billing interfaces, alerts, user and role management, and account settings.
• Define clear success metrics and product health indicators across conversion, adoption, support deflection, and retention.
• Partner with Finance, Security, and Engineering to ensure billing and account systems are scalable, compliant, and user-friendly.

Skills We're Looking For

• 5+ years of product management experience, ideally in B2B SaaS with self-serve or billing exposure.
• Experience owning customer-facing features related to checkout, usage transparency, and help/support workflows.
• Enthusiasm for simplifying complexity, especially around usage, billing and technical support issues.
• Strong product sense and attention to UX polish, with the ability to advocate for quality and usability.
• Comfort navigating cross-functional stakeholders and tooling in GTM, Support, Finance and Legal.
• Independent and strong analytical skills and fluency with metrics and experimentation.

#LI-HYBRID #LI-KM3

The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.

Oakland Pay Range

$181,670.83-$218,013.71 USD

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.