Scotiabank

Product Manager - 12 Month Term

Scotiabank$80K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-6 years in product management or related tech role delivering digital products in agile teams
  • Strong verbal and written communication skills for clear decision-making
  • Demonstrated product discovery and experimental mindset
  • Solid analytical skills for defining KPIs/OKRs and building measurement plans
  • Experience in writing user stories and managing a prioritized backlog with Agile/Scrum knowledge
  • Proven stakeholder management skills across business, tech, and design teams
  • Knowledge of cross-channel customer journey orchestration and financial service regulations as an asset

Responsibilities

  • Lead product discovery to define problems, hypotheses, and experiments using customer insights
  • Own and evolve the product roadmap and backlog, balancing multiple factors like customer value and technical health
  • Partner with teams to create seamless customer journeys across various channels
  • Collaborate with scrum teams for writing and refining user stories and acceptance criteria
  • Track OKRs/KPIs and leverage insights for continuous improvement in service delivery
  • Work with cross-functional teams to navigate delivery challenges and trade-offs
  • Stay updated on trends in conversational AI and digital servicing for innovation opportunities

Benefits

  • Commitment to diversity, equity, inclusion, and allyship in the workplace
  • Accessibility and workplace accommodations for an inclusive environment
  • Upskilling opportunities through courses and tuition assistance
  • Competitive rewards program including flexible vacation and benefits starting on day one
  • Community engagement initiatives like hackathons and contests
Full Job Description
Requisition ID: 264882

The Product Manager will own digital interaction experiences that connect customer journeys across channels-helping the bank evolve from disconnected touchpoints to seamless, customer-centric experiences across digital, branch, contact centre, and advisor-assisted channels. You will define the product vision, strategy, roadmap, and success measures (OKRs/KPIs), and drive delivery from discovery through launch and iteration. You'll partner with Design, Content, Analytics, Engineering, and contact-centre stakeholders to translate customer journeys into prioritized backlog, clear user stories, and measurable outcomes-ensuring solutions are reliable, compliant, and scalable across channels.

Is this role right for you?
  • Lead product discovery: define problems to solve, hypotheses, and experiment plans using customer research and analytics.
  • Own and evolve the roadmap and backlog, balancing customer value, business outcomes, risk/compliance, and technical health.
  • Partner with cross-functional stakeholders to deliver seamless end-to-end customer journeys and improve how experiences connect across channels.
  • Work day-to-day with scrum teams: write and refine user stories and acceptance criteria; participate in sprint planning, reviews, and backlog refinement.
  • Define and track success measures (OKRs/KPIs) and use insights to drive continuous improvement (e.g., containment, CSAT, deflection, conversion, task completion, and operational efficiency).
  • Collaborate cross-functionally with Design, Content, Engineering, Analytics, and business lines to resolve delivery trade-offs and implementation challenges.
  • Stay current on conversational AI, digital servicing, and mobile trends; assess and socialize opportunities for innovation.


Do you have the skills that will enable you to succeed in this role?
  • 3-6 years of experience in product management (or a closely related customer-facing technology role) delivering digital products in agile teams.
  • Strong verbal and written communication skills; comfortable translating ambiguity into clear decisions, documentation, and stories.
  • Demonstrated product discovery skills (research synthesis, problem framing, hypothesis/experiment design) and a curious, experimental mindset.
  • Strong analytical skills: defining KPIs/OKRs, building measurement plans, and using data to prioritize and iterate.
  • Experience writing user stories, acceptance criteria, and managing a prioritized backlog; strong understanding of Agile/Scrum practices.
  • Stakeholder management skills with the ability to align business lines, technology, design, and operations.
  • Knowledge of cross-channel customer journey orchestration, digital servicing, or channel integration concepts is an asset.
  • Familiarity with privacy, security, and regulatory considerations in financial services is an asset.


What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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