As a Product Engineer II - Configuration Services, you will be instrumental in implementing enterprise-level system configurations for data center and edge hardware. You will own the process from hardware arrival through power-on, configuration, validation, and documentation, ensuring accurate and efficient delivery of configured systems to internal teams and customers. Your responsibilities include creating system configuration plans, defining and executing power-on and burn-in procedures, performing firmware and BIOS/UEFI updates, and implementing OS/hypervisor images and automation. You will collaborate closely with Program Management, Account Coordinators, Production Engineering, Manufacturing, System Verification, Sales Engineering, and clients to provide a high-quality project experience.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

General Functions

• Collaborate on quoting requests with other Product Engineers, Sales Engineers, Project Managers, external client facing teams, and directly with the client as necessary for complete and accurate quotes.

• Collaborate on cross training with the Product Engineering Team.

• Collaborate with the Sales Engineering team to scope and design Foundry services as necessary.

• Collaborate with Manufacturing Engineering, System Verification engineering, to ensure proper documentation and automation in in place for projects.

• Support Production as needed throughout the course of projects by collaborating with Program Management, Account Coordinators and Production Engineering.

• Participate in the launch of new solutions, ensuring successful delivery to customers.

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors.

• Conduct research on emerging technologies, including performance evaluations and benchmark testing.

• Respond to and resolve advanced customer technical inquiries in a timely manner.

• Mentor and provide guidance to other Product Engineers to support team development.

Configuration Engineering Functions

• Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off.

• Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.

• Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards.

• Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.

• Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds.

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors, escalating when appropriate.

• Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record.

• Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.

• Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams.

Competencies (knowledge, skills, and abilities)

• Excellent communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects.

• Proven ability to understand, gather, and document customer requirements.

• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes.

• Expertise in enterprise-grade compute, storage, networking, PDU and rack hardware power, cooling (air and liquid), build methodologies, cabling, connectivity and build standards.

• Knowledge of x86 and ARM computer architectures, server hardware components, and computer standards.

• Expertise in enterprise Gen AI use cases and hardware used for core inference and training.

• Knowledge of quality control and computer assembly methods.

• Expertise in collaborating effectively with external vendors.

• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure.

• Adaptability and resilience in dynamic environments.

• Expertise in risk management and new product introduction (NPI).

• Excellent attention to detail and documentation skills.

• Network+ and Server+ certifications are a plus.

Supervisory Responsibility

This position does not managed direct reports.

Physical Demands

Occasionally this position requires lifting servers weighing up to 50lbs.

Position type and expected hours of work

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires up to 10% travel and may include Integrated Rack delivery at customer locations.

Required education and experience

• 5+ years of experience building and designing computer components into custom built systems.

• 5+ years of experience building and designing enterprise level systems including Networking, Compute and Storage hardware.

• 5+ years of experience with Linux and Windows operating systems.

• 5+ years of experience creating and maintaining bills of materials (BOMs).

• 5+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems.

• Bachelor's degree in computer engineering, Computer Science, or a related field.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

$100,000 - $160,000 a year

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.