The Role

The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end.

This role will serve as the connection between our customers, our product, and the market. That means building the internal processes and documentation that keep the team aligned, staying close to customers to understand what they need and ensuring they're getting value from the product, and keeping a pulse on the market to inform where we're headed.

The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes.
What you'll do:

• Build and maintain internal processes, documentation, and playbooks that keep

the disputes team and the broader organization aligned and operating efficiently

• Engage with customers regularly to understand their workflows and needs, and

synthesize those conversations into clear product opportunities

• Support customers in understanding and getting value out of the product, serving

as a knowledgeable point of contact for questions and feedback

• Bridge the gap between what customers are experiencing, how our product

functions, and ensuring roadmap decisions are grounded in real-world context

• Conduct ongoing research into industry trends, alternative solutions, and market

gaps to help shape product strategy and positioning

• Collaborate closely with the Product Lead to scope features, pressure-test ideas,

and move initiatives from concept to execution

What we're looking for:

• 3+ years of experience in product, consulting, investment banking, investing or

domain-focused roles (e.g., deductions, accounts receivable, CPG finance)

• Analytical and structured thinking skills; able to break down complex processes

and articulate what automated solutioning should look like

• Strong communication skills with the ability to translate operational knowledge

into written documentation and requirements to a wider audience

• Exposure to and/or experience building financial workflows, process

improvements, or working alongside a product or technical team is a plus

• Deep curiosity about our customers and an excitement to become a subject

matter expert in CPG and retail

• Thrives in ambiguity with a bias toward execution; comfortable driving work

forward without a lot of hand-holding

• Willingness to work at our NYC Headquarters 5 days a week

Perks + Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands