Join Our Team as a Product Support Specialist at Epiroc!Work Type (Onsite/Hybrid/Remote):HybridLocation: This role is based in Lively, Ontario; however, candidates currently located in Lively, Mississauga, or Val-d'Or are encouraged to apply. Relocation is not offered.
Shift Timings: 9am - 5pmResponsibilities:- Interacting with customers in a "hands on" direct basis, to support Epiroc equipment operating in their respective applications, and to further improve equipment performance and enhance the customer experience with Epiroc and our products
- Supporting Customers, Branches, and the National Sales Director with application knowledge, recommendations for equipment selection, and their operational excellence is the key focus of this position. To provide continuing education to our customers, both internally and externally, on the features and benefits of our equipment is the goal of this position.
- Further develop the positive perception, quality, and application integrity of the SMT products as they are delivered into the market.
- Ensure both customer and Epiroc specifications & standards are met within the equipment application.
- Engage and work closely with the National Sales Director, SMT Business Line Manager & Regional Managers to promote customer relationships and the success of Epiroc equipment in their respective operations with our customers
- Educating customers and our internal teams on the operational features and benefits of our equipment, will further enhance our customers perception of Epiroc, develop our internal teams, and enhance our customer base within the Canadian marketplace.
EXPERIENCE:- Exploration Drilling and application experience, or related education and/or work equivalent
- Mechanical and/or operational knowledge of the SMT products and their applications
- Be able to set up and drill a hole effectively in a core drilling application
Knowledge/Education:- Strong Interpersonal skills/abilities
- Willingness to travel as required for business development and training (Minimum 50% Travel)
- A proven track record as a self-starter and strong team member who requires limited supervision
- Strong knowledge of company values and the ability to promote these values both internally as well as externally
- Fluency in both French and English would be an asset
Skills and Abilities:- Strong Interpersonal skills/abilities
- Willingness to travel as required for business development and training (Minimum 50% Travel)
- A proven track record as a self-starter and strong team member who requires limited supervision
- Strong knowledge of company values and the ability to promote these values both internally as well as externally
- Fluency in both French and English would be an asset
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
Wage/salary for position: $100,000 - $125,000
The work environment in the mining and construction industries has unique and interesting challenges one won't find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is occasionally required to lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.
This job will be posted until 20/08/2026, after which applications will no longer be accepted.
