Customer Success Engineer – Analytics as a Service

Ralliant

• $90K — $120K *
Fairport, NY 14450In-Person
Technical Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in customer success or related role
  • Strong technical background in SaaS or analytics
  • Experience in DevOps or deployment coordination
  • Proven track record in driving customer adoption and value
  • Ability to interpret customer feedback for product improvement

Responsibilities

  • Lead the entire customer journey from initial order to renewal
  • Create and implement customer success playbooks for onboarding and training
  • Manage data integration and service deployment processes
  • Conduct regular customer reviews to assess satisfaction and outcomes
  • Identify and pursue expansion opportunities with existing clients

Benefits

  • Flexible working hours
  • Remote work options
  • Skill development and training opportunities
  • Health and wellness programs
  • Access to innovative AI tools for work efficiency
Full Job Description
JOB DESCRIPTION
Customer Success Engineer – Analytics as a Service
Position Summary

The Customer Success Engineer owns the complete customer journey from signed order through deployment, adoption, measurable customer outcomes, renewal and expansion.

This role combines technical implementation, DevOps coordination, customer consulting and AI-enabled process design. The objective is to create a highly scalable customer success operating model capable of supporting a rapidly growing global SaaS business with minimal additional resources.

This position is equally responsible for ensuring customer value realization and continuously improving the product through structured Voice of Customer feedback loops.

Primary Responsibilities
Customer Journey Ownership

Own the complete lifecycle: Order, Planning, Data Integration, Deployment, Validation, Training, Adoption, Value Realization, Expansion and Renewal.

Customer Success Playbooks

Develop standardized workflows for:

  • onboarding
  • implementation
  • customer reviews
  • renewal planning
  • expansion opportunities
  • executive reporting
Service Deployment
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Ralliant

More Technical Services Jobs

Find similar Customer Success Engineer – Analytics as a Service jobs:

NationwideFairport, NY