Product Quality Improvement Specialist is a highly skilled subject matter expert responsible for supporting the safe and efficient commissioning of new drilling equipment and ensuring the highest standards of product quality. This role involves assisting with the mechanical and electrical setup, calibrating drilling parameters, troubleshooting startup issues, and conducting functional testing to ensure the machinery meets all design specifications and safety standards before full-time operation handover. This dual role commissioning the drilling equipment, reporting out defects and issues and is involved in analyzing product defects, implementing root cause corrective actions (CAPA), and directly training operators on advanced drilling techniques, tooling, and strict adherence to manufacturing procedures to reduce waste and ensure first-pass approval. The expectation for this role is to liaison between the PC and the CC. This role would require 50% or more traveling to various customer locations globally and supporting start-ups/commissioning. The key strategy for this role is to take ownership of the 500-hour zero-defect and warranty related issues and close the Field-to-Product Company feedback loop. Responsibilities: Machine Setup and Calibration: Support the installation, alignment, and mechanical setup of the drill rig and associated machinery according to engineering blueprints and specifications. Commissioning/Startup Execution: Support and assist with pre-start checks, including static checks (lube priming, hand rotation) and energized testing (functional testing of motors, pumps, and PLC controls). Operational Validation: Support trial runs and "hot runs" to verify machinery performance under load, monitoring drilling parameters like speed, feed rate, torque, and pressure. Troubleshooting: Support and assist to identify and resolve mechanical, hydraulic, pneumatic, or electrical issues during startup, performing minor repairs or adjustments as needed. Documentation and Reporting: Document all test results, record drilling data, and maintain accurate records for commissioning dossiers and provide copies to operator team and production quality team. Process Discipline: Support and provide assistance as the "guardian" of precision, ensuring operators follow standardized work instructions (SWI) and proper manual of arms (tooling) for precision drilling processes. Quality Assurance: Develop and implement quality control systems, inspection procedures, and testing frameworks to evaluate product reliability. Root Cause Analysis: Lead cross-functional teams using structured problem-solving tools (8D, 5 Whys, Ishikawa, FMEA) to investigate defects and implement permanent corrective actions. Technical Compliance: Ensure production processes adhere to quality standards (ISO 9001) and customer-specific requirements. Knowledge: Experience: 5+ years of experience operating and commissioning heavy drilling rigs or industrial drill presses. Strong knowledge of QC tools: FMEA, PPAP, APQP, MSA. Technical Knowledge: Strong understanding of mechanical, hydraulic, and electrical systems in drilling operations. Troubleshooting Skills: Demonstrated ability to troubleshoot mechanical and electrical issues under pressure. Blueprint Reading: Proficiency in reading and interpreting technical drawings, blueprints, and Process and Instrumentation Diagrams (P&IDs). Safety Mindset: Strict adherence to safety protocols, including Lockout/Tagout (LOTO) procedures. Communication: Strong verbal and written communication skills to report to project management and train operators Formal Education Requirement: Bachelor's Degree, Preferred Skills and Abilities: Ability to work within a team environment and also autonomously when required. Ability to work well under pressure and conduct a professional approach in the face of adversity. Understands effective root cause analysis the need to drive action Ability to communicate well with customers at all levels. Have a continual improvement mentality and constant pursuance of improvement This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.