Career Area:
Sales
Job Description:
Job Summary:
As part of the newly created DACS Division, the Senior Product Adoption Consultant (PAC) – Cat AI Assistant serves as the subject matter expert for Cat® AI Assistant and leads its go-to-market, adoption, and value realization across Caterpillar’s digital ecosystem in the region.
This is a highly customer-facing and dealer-facing consultative role requiring strong business acumen and the ability to translate AI capabilities into practical solutions that improve productivity, decision-making, and digital engagement. The role also acts as an AI champion within the ADSD DACS team, driving internal AI adoption and capability development.
What You Will Do:
- Serve as the subject matter expert for Cat AI Assistant capabilities, use cases, product roadmap, and business applications across Cat Digital Ecosystem.
- Lead go-to-market and adoption strategies for Cat AI Assistant across the ADSD region.
- Partner with DACS teams, dealers, and customers to identify and prioritize high-value AI use cases and adoption opportunities.
- Design and deliver demonstrations, onboarding, enablement, training, and change management programs that accelerate adoption and business value realization.
- Drive internal AI adoption within DACS through education, coaching, and best-practice sharing.
- Gather customer and dealer feedback, monitor adoption metrics and business outcomes, and communicate field insights to influence product enhancements and future capabilities.
- Collaborate with product owners and cross-functional stakeholders to align on product capabilities, launches, and adoption priorities.
- Develop scalable playbooks, best practices, success stories, and communication materials to support regional deployment and capability building.
What You Will Have:
Customer Focus:
- Anticipates customer needs and identifies opportunities to create value through AI solutions.
- Understands customer business processes and recommends practical AI applications that address operational challenges.
- Uses customer feedback and insights to refine adoption strategies and improve user experiences.
Products and Services Knowledge:
- Maintains expertise in Cat AI Assistant capabilities, roadmap, and integration across Cat applications and workflows.
- Translates technical concepts and product capabilities into clear business applications.
- Continuously develops knowledge of AI technologies, use cases, and industry trends.
Effective Communications:
- Communicates complex concepts in clear, business-relevant language tailored to the audience.
- Facilitates discussions and delivers messages that drive understanding, alignment, and action.
Relationship Management:
- Builds trusted relationships with customers, dealers, and cross-functional stakeholders.
- Collaborates effectively across teams to achieve shared objectives and drive business outcomes.
Value Selling:
- Connects AI capabilities to measurable improvements in productivity, efficiency, and decision-making.
- Articulates and demonstrates the business value of Cat AI Assistant through customer-specific use cases and outcomes.
Technical Excellence:
- Knowledge of AI technologies and digital application methodologies and the ability to develop solutions to business challenges.
- Continuously develops knowledge of AI technologies and industry trends.
- Advises stakeholders on AI adoption and change management strategies, implementation approaches, and best practices.
- Applies analytical and problem-solving skills to address adoption challenges and improve user experiences.
- Acts as an AI thought leader within ADSD DACS by promoting innovation and identifying opportunities to improve internal productivity and customer outcomes.
- Demonstrates hands-on AI capability by designing, configuring, and experimenting with AI agents and workflows to solve business problems and improve productivity.
Decision Making and Critical Thinking:
- Knowledge of decision-making processes and analytical methodologies and the ability to evaluate information and recommend practical solutions.
Considerations For Top Candidates:
- Experience understanding business partner and customer processes, operational and digital challenges and the ability to identify solutions through AI to improve efficiency, performance and user experience
- Experience analyzing end-to-end workflows to identify pain points and drive simplification through AI innovation and scalable solutions
Additional Information:
- This position is required to be based in one of the following locations that include Chicago, IL Peoria, IL or Dallas, TX
- Required Travel: Up to 40% (Domestic)
Summary Pay Range:
$128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
July 27, 2026 - August 9, 2026
