We are seeking a dynamic and experienced Product Analyst to join our growing team. As a key member of the Product Management Department, you will work closely under the direction of Product Management Director to craft business and functional requirements for user-friendly applications, focusing on optimizing adoption rate and enhancing our software products. The ideal candidate will have a strong background in software development, excellent analytical skills, and a passion for delivering high-quality products that meet customer needs. The candidate is expected to develop and communicate a product vision to internal and external stakeholders.
Responsibilities and Objectives
The Product Analyst will be responsible for the following:
- Conduct in-depth analysis of software products based on gathered user feedback, market trends, and competitor offerings.
- Collaborate with cross-functional teams to gather functional and non-functional requirements.
- Elicit, document, and prioritize product requirements and specifications.
- Develop features and user stories with detailed acceptance criteria.
- Maintain and update user guides.
- Ensure traceability from high-level requirements to software specifications and test cases.
- Conduct market and customer research to inform product direction.
- Review feature requests and operational issues, prioritizing them for releases.
- Collaborate with Software Developers and QA Engineers to ensure clear understanding of business needs, user expectations, and to jointly troubleshoot any arising issues.
- Create application and data workflow diagrams.
- Communicate priorities and status to internal stakeholders.
- Collaborate with customers to understand requirements and address issues.
- Work with internal stakeholders to clarify requirements and ensure alignment product delivery.
- Facilitate resolution to requirements conflicts between stakeholders.
- Deliver high-quality work while operating as a team player.
- Identify areas for improvement and contribute to solutions.
- Provide training to staff on requirements gathering, analysis, and review.
- Other projects as assigned by the Director of Product Management and/or COO.
Requirements
- Support the long-range direction of the product department function.
- Direct the design, management, and support the implementation of applications and systems in Operations.
- Monitor and analyze technology and trends that could improve the company's products and performance.
- Establish technology standards and communicate technical information to the organization.
- Keep an updated risk management report with all the Operations and implementations, including mitigation, probability and impact.
- Keep updated a general plan of development and ongoing implementations for the different developed products.
- Monitor queue to ensure that all necessary orders and requests are checked and released on time.
- Create and facilitate efficient and cost-effective solutions and analyze systems specification to meet business requirements.
Skills
- Experienced in system design, analysis, and requirements gathering.
- Knowledge of key elements of effective software requirements and specifications.
- Great knowledge of IT processes and willingness to constantly update knowledge.
- Inbuilt ability to multi-task, working on more than one issue simultaneously.
- Strong character under pressure with excellent work ethic and professionalism.
- Self-starter; resourceful.
- Strong sense of responsibility and ownership.
- Effective communicator with excellent written and verbal communication skills; good listener with strong interpersonal skills.
- Excellent presentation skills with demonstrated ability, experience, and presence to credibly engage a wide range of stakeholders including clients and potential clients.
- Must be authorized to work in the U.S. with English as main language; ability to travel internationally as required.
- Fluent in French or Spanish is a plus.
Required Education, Certifications/ Licenses, Related Experience
- Advanced degree in Computer Science or Engineering plus 5+ years' IT experience or 8+ years with a BS in Computer Science or Engineering.
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