To achieve our north star of Unmatchable Client Experience, JANA must have an intimate knowledge of our products and projects, with a heightened focus onour clients' experience of JANA. JANA's Process Managersplay a pivotal role in the development, implementation, and execution of JANA's Software Implementation Framework. JANA's Process Managers are at the forefront of transforming our clients' journey with our software solutions. They design, refine, and drive an impactful Software Implementation Framework that sets our clients up for success and keeps them coming back for more. Leaders within JANA, Process Managers, lead our software implementation strategy from the ground up, working with cross-functional teams across Product, Software, Operations, Client Experience, and Risk Strategies to create best-in-class processes that make an immediate difference. It is these workflows that will help ensure projects are implemented in a standardized & scalable way, project team members are aware of & accountable for their project tasks, best practices & continuous improvement stay at the forefront, and quality projects are delivered to our clients in alignment with the JANA Way. Trusted advisors and invaluable leaders, Process Managers play a vital role in transforming our software implementation strategies, driving efficiency, and enhancing the overall client experience by setting standards for efficiency, quality, and customer satisfaction. Members of JANA's Product Team, JANA's Process Managers report to JANA's Strategy Director. Technical Leadership 3 Owns and continually evolves the software implementation strategy, delivery methodology and project workflows used to implement JANA's products, ensuring successful project outcomes for our clients. 3 Creates best practices and workflows that make the software implementation journey smooth, streamlined, and highly adaptable to each client's unique needs. 3 Collaborates withProduct, Software, Operations, Client Experience, and Risk Strategiesto ensure every detail of our Software Implementation Framework aligns with our product vision and supports our clients. 3 Collects insights from JANA's stakeholders to design processes that work in real-world scenarios and deliver an exceptional client experience. 3 Champions a culture of collaboration, where every stakeholder contributes to making JANA's Software Implementation Framework best in class. 3 Builds comprehensive, accessible documentation that provides clear direction for internal teams and empowers clients to get the most from our solutions. 3 Develops training resources that support ongoing development for project teams and ensure consistent, high-quality client interactions. 3 Ensures every process document, template, and guide is a valuable asset that enhances efficiency and scalability. 3 Defines and tracks Key Performance Indicators (KPIs) that reveal the success of our Software Implementation Framework. 3 Leverages data and feedback to drive decision-making, enhancing our processes with actionable insights and measurable improvements. 3 Leads the charge in innovation, continuously implementing initiatives that improve the client journey and ensure our process is always ahead of industry standards. Team Leadership 3 Oversees the day-to-day activities of JANA's Process Specialists and Project Mangers, providing guidance, support, and mentorship to ensure high-quality outcomes. 3 Fosters a positive and productive team environment, encouraging professional growth and development among team members. 3 Conducts regular performance reviews and provides constructive feedback to help team members excel in their roles. JANA Leadership 3 The JANA Way: Functions in alignment with JANA's Values and Professional Culture. 3 Inspires Others: Leads by example and inspires the JANA team in a positive, high-performance way demonstrating passion for the business and giving our people a reason to believe anything is possible. 3 Acts like an Owner: Delivers results, creating value for our brand, our business, our customers, and key stakeholders. 3 Collaboration: Works effectively with others to achieve positive results. 3 Fast/Agile: Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace Required Skills & Experience 3 Undergraduate degree in a STEM field. 3 5+ years software implementation experience working as an Implementation Manager, Project Manager or equivalent role 3 3+ years leadership experience including leading technical subject matter experts 3 Strong background in PMBOK, waterfall, agile and change management methodologies 3 Experience designing or scaling software delivery frameworks or operating models 3 Passion for process, quality, and continuous improvement 3 PMP certification preferred Nice to Have 3 Experience in Oil and Gas or Utility industry 3 Experience with risk modeling methodologies or solutions 3 Familiarity with Six Sigma/Lean frameworks