Job Description

The Process Improvement Manager is responsible for technology enablement related to onboarding and strategic business initiatives. The primary objective is to provide guidance on how existing technology and new development can support continuous improvement and transformation projects.

To be successful in this role, the individual must:

• Think strategically.
• Demonstrate a strong customer focus.
• Solve complex business problems.
• Adapt to a changing environment.
• Continuously seek opportunities to improve the future outlook of their region and the company.

The Process Improvement Manager partners with business and technology leaders to improve onboarding processes and drive strategic initiatives through technology. This role owns the onboarding technology roadmap, supports cross-functional projects, and identifies opportunities to improve organizational efficiency and business outcomes.

Essential Duties and Responsibilities
Process & Technology Leadership

• Build and maintain a deep understanding of business processes and technology across the ATM value chain.
• Define, maintain, and own the onboarding process and supporting technology features.
• Serve as the liaison between Lines of Business (LOB) and Functional Leaders on onboarding process and technology issues.
• Own the onboarding technology roadmap across all Lines of Business.
• Partner with leadership to establish priorities and communicate development plans to business stakeholders.
• Identify technology improvements that support organizational goals.
• Ensure ownership, execution, and realization of technology improvement benefits.

Project & Change Management

• Support major cross-functional initiatives involving technology changes, including:
  
  • Continuous improvement projects
  • New product implementations
  • Growth initiatives
• Provide project management support for strategic initiatives.
• Lead change management efforts by helping stakeholders evaluate and prepare for the impact of technology changes.
• Provide additional support for strategic projects as needed.

Minimum Qualifications

• Demonstrated experience leading process improvement initiatives or managing projects.
• Strong knowledge of organizational business processes.
• Excellent attention to detail.
• Ability to negotiate and build consensus among stakeholders.
• Strong understanding of business applications and data.
• Ability and willingness to travel as needed.

Knowledge, Skills & Abilities

The competencies required for success in the Process Improvement Manager role include:
Customer Focus

• Dedicated to meeting the expectations of internal and external customers.
• Uses customer feedback to improve products and services.
• Builds strong relationships based on trust and respect.

Interpersonal Savvy

• Builds productive relationships across all levels of the organization.
• Uses diplomacy and tact in challenging situations.
• Effectively manages high-pressure interactions.

Motivating Others

• Creates an environment where people are motivated to perform at their best.
• Empowers team members through ownership and accountability.
• Recognizes individual strengths and encourages participation.
• Makes team members feel valued and supported.

Action Oriented

• Thrives in challenging environments.
• Takes initiative with minimal direction.
• Seizes opportunities and drives progress.

Building Effective Teams

• Builds strong, collaborative teams.
• Promotes open communication and shared success.
• Encourages accountability and ownership.
• Creates a positive sense of belonging.

Business Acumen

• Understands how businesses operate.
• Maintains knowledge of industry trends, technology, policies, and competitive markets.
• Applies business knowledge to strategic decision-making.

Conflict Management

• Addresses conflict constructively.
• Listens actively and facilitates fair resolutions.
• Builds cooperation while minimizing disruption.

Decision Quality

• Makes sound decisions based on analysis, experience, and judgment.
• Provides accurate recommendations and practical solutions.
• Serves as a trusted advisor to others.

Directing Others

• Establishes clear direction and expectations.
• Organizes work effectively.
• Maintains open communication regarding goals and results.
• Develops and brings out the best in team members.

Drive for Results

• Consistently exceeds performance expectations.
• Maintains a strong focus on achieving business objectives.
• Inspires others to deliver results.

Integrity and Trust

• Demonstrates honesty, transparency, and professionalism.
• Maintains confidentiality.
• Accepts responsibility for mistakes.
• Acts ethically in all situations.

Negotiating

• Negotiates effectively with internal and external stakeholders.
• Achieves favorable outcomes while preserving relationships.
• Balances diplomacy with assertiveness.

Process Management

• Designs efficient workflows and business processes.
• Identifies opportunities for process improvement and integration.
• Maximizes productivity while optimizing resources.

Strategic Agility

• Anticipates future trends and business needs.
• Develops innovative strategies and long-term plans.
• Communicates a clear vision for future success.

What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.