UPMC is hiring a full-time Principal Trainer (ClinDoc) to join their Clinical Informatics department. This opportunity provides opportunities for creativity and autonomy to execute. No two days are the same in the job. The department is an incredibly supportive one where no questions are left unanswered. If you have excellent problem solving, strong organizational skills to work independently, and effective communication. APPLY NOW!
Work Location: Remote position but at times during go-lives may require some on-site days.
Purpose: Principal trainers work with the training managers, clinical operations and business operations subject matter experts, and IT application analysts to develop and maintain a comprehensive, integrated training curriculum that ensures users can effectively, efficiently, and compliantly use Epic and corresponding applications to support clinical and business operations at UPMC.
Responsibilities: • Develop and refine training materials through a deep understanding of roles and their responsibilities. • Train and develop a team of credentialed trainers. • Continually assess the needs of the customer through collaboration and consultation. • Manage the schedule of classes and class assignments. • Identify and escalate concerns to minimize customer impact.• Attends the outlined Epic education courses and passes certification as required.
• Creates and maintains all training materials that meet the specific needs of different departments, specialties, and user groups, incorporating best practices and workflows into the training content.
• Monitors and reviews the enrollment, progress, and success of end-user training within assigned scope of responsibility and makes appropriate adjustments, such as administering competency assessments and addressing deficiencies in scores, as needed.
• Maintains training records/attendance Conducts post-training tasks and activities to support end users and allows for troubleshooting issues and addressing questions.
• Masters' Epic application, third-party application, and UPMC-specific workflows by working closely with application teams, subject matter experts, and training leadership to ensure training aligns with system changes and operational and regulatory updates.
• Builds, tests, and maintains the training curriculum and training environment. Delivers ongoing training post-go live.
• Maintains and promotes open, positive, productive communication with inter- and intradepartmental management and staff of both internal and external customers.
• Assumes responsibility for managing the training team tasks outlined in the training project plan.
• Provides consultation related to information systems.
• Works with clinical and business operations leadership to develop training policies and requirements that align with UPMC policies and EHR guidelines.
Qualifications:• Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms.
• Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
• Experience with adult education, instructional design, and curriculum delivery.
• Strong organizational and coordination skills.
• Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically.
• Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
• Regular need to work effectively with wide range of very senior to very junior individuals under training project and ad hoc conditions.
• Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
• Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation.
• Excellent knowledge of the English grammar and spelling for use in both verbal and written communication.
• Bachelor's degree in specialty or Education preferred.
• Experience with technology and/or healthcare is strongly desired.
• A proficiency in Microsoft Word and Excel preferred.
• A detailed understanding of workflows and system configuration preferred.
• A strong belief in the value of the Epic installs preferred.
• The ability to write well is preferred.
• Clinical or operational experience preferred,
• Successful completion of Epic's Principal Trainer Certification in assigned module(s) upon hire or within 90 days of hire is required.
• Ability to work effectively with a wide range of individuals on training projects and within ad-hoc conditions.
• Attends the outlined Epic education courses and passes certification as required.
Top 3 Skills Needed:• Problem-solving and adaptability.
• Strong organizational skills to work independently.
• Effective communication
Preferred:• Experience designing interactive synchronous and asynchronous adult education for clinical staff.
• 2+ years working in Epic as a trainer or in a clinical role.
• Proficiency in the Microsoft Office Suite
• Current or past UPMC employees or contractors
Licensure, Certifications, and Clearances:Epic Principal Trainer required within 90 days of Hire
