USAmeriBancorp

Principal, Service Designer

USAmeriBancorp • $120K — $150K *
New York, NY 10025In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong systems thinking connecting customer experience, technology, and operations.
  • Deep understanding of UX principles and digital customer journeys.
  • Ability to influence cross-functional teams in a matrixed organization.
  • Excellent communication and storytelling skills for complex concepts.
  • Ability to define long-term experience vision alongside near-term goals.
  • High School diploma or GED with 8+ years in digital product management or related fields.

Responsibilities

  • Lead the definition and evolution of cohesive digital experiences across products and channels.
  • Apply systems thinking to unify customer needs, product capabilities, and operational processes.
  • Establish standards, frameworks, and best practices for quality and efficiency.
  • Influence strategy and decision-making across cross-functional teams without direct authority.
  • Design and improve complex customer journeys addressing friction points across various touchpoints.
  • Drive integration of emerging technologies, including AI, into customer experiences.
  • Use data and performance insights to inform decisions and enhance platform outcomes.

Benefits

  • Opportunities for professional development and continuous learning.
  • Access to the latest tools and technologies for innovation.
  • Collaborative work environment that encourages creativity and idea-sharing.
Full Job Description
Responsibilities include but are not limited to:
  • Lead the definition and evolution of end-to-end digital experiences and platforms, ensuring they are cohesive, intuitive, and scalable across products and channels.
  • Apply systems thinking to connect customer needs, product capabilities, technology, and operational processes into unified solutions.
  • Establish and maintain standards, frameworks, and best practices that elevate quality, consistency, and efficiency across the organization.
  • Influence strategy, prioritization, and decision-making across cross-functional teams without direct authority.
  • Design and improve complex customer journeys, addressing friction points across digital, physical, and assisted touchpoints.
  • Drive the integration of emerging technologies, including AI, into customer experiences and internal workflows in a responsible and effective way.
  • Use data, research, and performance insights to identify opportunities, inform decisions, and continuously improve experience and platform outcomes.


Required Skills:
  • Strong systems thinking with the ability to connect customer experience, technology, and operations.
  • Deep understanding of UX principles, interaction design, and digital customer journeys.
  • Demonstrated ability to influence cross-functional teams in a matrixed organization.
  • Excellent communication and storytelling skills, especially for complex concepts.
  • Ability to define long-term experience vision while balancing near-term delivery priorities.

Required Experience:
  • High School diploma or GED equivalent and a minimum of 8 years in digital product management, UX design, service design, or related fields.
  • Proven experience working on digital platforms or ecosystems spanning multiple products or channels.

Preferred Experience:
  • Business degree in Business, Design, Technology, or related field.
  • Background in service design, journey mapping, or design systems.
  • Familiarity with AI-enabled products and responsible AI design principles.
  • Experience working across digital and assisted channels.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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