DescriptionMinimum Qualifications - 3+ years of relevant experience in sales operations, contract management, deal desk, commercial support, analytics, or related business functions.
- Experience supporting sales organizations through strategy design, reporting, forecasting, quoting, contract administration, or sales process optimization.
- Proven successful in contributing to teamwork resolving complicated B2C negotiations
- Strong analytical skills with the ability to interpret sales and financial data and provide actionable insights.
- Experience working with CRM platforms, data visualization tools, sales systems, reporting tools, and cross-functional stakeholders.
Preferred Qualifications - Experience with airline sales enablement initiatives and customer needs analysis.
- Knowledge of business intelligence reporting and knowledge of airline business drivers.
- Experience generating strategic insights to support commercial decision-making.
- Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.
Qualifications Job Overview The Principal - Sales Deal Desk supports sales representatives and channel partners across administrative and operational functions including sales quotes, sales information management, product training support, and financing activities. This role provides the analytical support and strategic design of corporate programs while interacting daily with the global and field front line sales teams. This includes tracking customer transactions, preparing business reporting, analyzing sales performance at a portfolio and corporate level, and driving improvements in sales processes, data quality, forecasting, and operational efficiency.
Key Responsibilities - Use sales, booking, revenue and ticket data to generate meaningful insights into the performance of the sales portfolio, at an account level, route/geography level or in various aggregations.
- Work directly with United's Global sales account managers to strategize, design, negotiate, and implement corporate programs
- Develop and maintain dashboards and reports supporting sales performance tracking, forecasting, and decision-making.
- Collaborate with cross-functional teams (Marketing, Network, PRM, JV Partners) to ensure programs are delivered successfully from initiation through implementation
- Partner with sales, finance, and IT teams to improve data flows and resolve systemic issues affecting commercial operations.
- Perform data analysis on customized deals, evaluating profitability impacts and supporting pricing and discount decisions.
- Support forecasting and target-setting activities through historical analysis and predictive insights.
- Analyze contract management workflows, identify bottlenecks, and recommend process improvements or automation opportunities.
Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time.
