This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Responsible for leading end-to-end product technology execution in support of AT&T’s loyalty program and strategic partner initiatives. This position leads cross-functional coordination across business, technical, Digital, and vendor teams to ensure effective partner onboarding, customer experience execution, launch readiness, and ongoing platform governance. The role is accountable for aligning partner and platform integrations, customer journey support, digital experience and measurement requirements, and financial stewardship across program and platform funding. In addition, the position provides senior oversight of vendor delivery performance, including roadmap execution, issue resolution, and quality management.
As a Principal Product Technology your tasks may include, but are not limited to, the following:
- As a Principal Product Technology, you will serve as a Transformation Lead, owning end-to-end AI transformation across Mass Market headquarters functions including pricing, offers, growth strategy, operations, and more.
- You will act as the connective tissue between the business teams you support and the technology teams that build solutions—translating strategic intent into scalable products, platforms, and capabilities that accelerate AI adoption and measurable business outcomes.
- Provide go-to-market and launch enablement support by validating customer journeys, developing or consulting on mockups and wireframes, identifying customer experience risks and edge cases, and helping pressure-test launch readiness.
- You will help build an interconnected AI operating model where solutions are designed to integrate, reuse shared components, and unlock compounding value over time.
- In this role, you will lead complex product technology initiatives using Agile methodologies, including planning, execution, backlog management, Epic creation, and User Story development moving quickly across multiple concurrent initiatives and partner closely with engineering and delivery teams to take solutions from concept and blueprint through launch and production scaling. If you’re passionate about AI, transformation, and innovation—and thrive in a high-ownership environment—this role is for you.
- Lead end-to-end onboarding and customer experience execution for partners and offers across business, technical, Digital, and launch workstreams, including onboarding paths, use cases, eligibility, checkout flows, lifecycle events, and continuity across discovery, redemption, activation, and support.
- Success in this role will require a combination of strategic, data-driven decision making with clear, executive-ready communication, a process-oriented approach to scaling solutions, an innovative mindset, and strong working knowledge of modern AI capabilities and tools.
Supervisor:
Education:
- Bachelor’s degree (BS/BA) desired.
Experience:
- 7+ years of related experience.
- Certification is required in some areas.
- End-to-end product technology delivery leadership
- Experience with large-scale platform integrations
- Cross-functional leadership in matrixed organizations
Compensation and benefits offered:
Our Principal Product Technology earns between$158,200 - $237,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
Call to action
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
Salary Range:
$158,200.00 - $237,400.00
