ImpactWe are looking for a Principal Product Manager to lead our checkout and post-purchase domains, which consists of building the products, systems and experiences necessary to facilitate a seamless order experience. This role is critical in forming the strategic position of how Shipt facilitates digital commerce. In addition to helping to lead this strategic body of work, this candidate must execute on this strategy by building upon both existing underlying capabilities and improving the end-to-end customer experience, taking into account every touch point - customer delight is of the utmost importance throughout the customer journey.
Ideally, this candidate will have in-depth Product Management experience in ecommerce and have a comprehensive understanding of lower funnel retail strategies. This candidate should also have proven results in working closely in both customer acquisition, retention, and conversion. This candidate will also have a solid background in improving processes, and in particular, building out systems that leverage the strength and need for the knowledge of our Shipt team members and partners, and take into account where we can automate and leverage generative AI. In addition to building the strategy and capabilities, this candidate should be excited about the opportunity to optimize the ordering experience contributing to customer satisfaction and loyalty, and incremental benefit for Shipt.
What You’ll Need to Be Successful
What You'll Gain
You will get experience working with a cross-disciplinary team shipping real-world products to our customers around the nation. You will also receive hands-on mentorship from your friendly teammates on topics ranging from design to career advice.
Your Responsibilities
Lead a strategic product initiative that is believed to be critical to the success of Shipt’s marketplace
Develop innovative product solutions that cater to our customers, constituents, and utilize the best of Shipt’s operations, our technology, and data science capabilities
Expand and evangelize best practices for scoping, building, validating, deploying, and monitoring products
Develop Product roadmaps, and educate both internal and external stakeholders at all levels to drive implementation, measurement, and optimization
Partner with Product, Engineering, and Operations leadership to formulate roadmaps, influence decision making, and drive prioritization
Find opportunities for improvement across the business and assist in decision-making across team
Proving product and strategic initiative efficacy and driving business results
Advocacy of any resources or support that this initiative requires for success
Requirements
8+ years of Product Management experience
5+ years of ecommerce experience
3+ years of experience leading major cross-functional/company initiatives
Strong expertise in funnel optimization and conversion
Experience with AI and generative AI solutions in high visibility products
Experience in developing advanced product solutions for workforce efficiency and automation
Deep expertise in customer-facing product management
Must be able to lead, influence, and inspire with and without authority
Strong written and verbal communication skills and experience interfacing with high level stakeholders
Skills & Education This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.
Agile Methodology, Artificial Intelligence (AI), E-Commerce, Funnel Optimization, Product Management
Work ArrangementShipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.
