Principal Product Manager (PropTech & Property UX)
AT&T is seeking a senior individual contributor to own and elevate the Property Owner and Property Staff Experience across the MultiDwelling Unit (MDU) lifecycle. This role drives endtoend connectivity experience for property stakeholdersensuring clarity, reliability, and operational confidence from onboarding through steadystate operations.
The ideal candidate will translate realworld owner and staff needs into actionable product requirements, lifecycle metrics, and crossfunctional execution that shift the experience from reactive 2reak/fix2 to predictable, scalable operations aligned to the AT&T Guarantee.
Overall Purpose: This role is responsible for owning and improving the endtoend experience for property owners and onsite staff across AT&Ts MDU portfolio. The position ensures connectivity solutions are intuitive to operate, reliable at scale, and supported by clear visibility into performance, issues, and outcomes. By partnering across Product, Technology, Network, and Operations teams, this role transforms fragmented lifecycle experiences into a cohesive, confidencebuilding operating model for property stakeholders.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Own the Property Owner & Property Staff Experience Strategy
Define and drive a clear, lifecyclebased experience for property stakeholders across onboarding, activation, ongoing operations, and issue resolution. Ensure connectivity experiences are scalable, intuitive, and aligned to portfolio growth. - Translate Operational Needs into Product Outcomes
Convert owner and staff workflows into prioritized product requirements, roadmap initiatives, and measurable success criteria. Partner closely with Product, Technology, and Network teams to ensure execution reflects realworld property needs.
- Establish Lifecycle-Based Success Metrics
Define and manage key experience metrics covering onboarding, activation, reliability, visibility, issue resolution, and ongoing operations. Use insights to reduce friction, prevent repeat issues, and improve confidence in connectivity performance.
- Lead CrossFunctional Execution Without Direct Authority
Orchestrate execution across multiple teams to improve transparency, reporting, and proactive issue detection. Shift the owner experience from reactive support to predictable, selfservice operations.
- Drive ClosedLoop Feedback and Continuous Improvement
Establish structured feedback mechanisms with property owners and staff. Ensure insights are incorporated into backlog prioritization, product enhancements, and lifecycle improvements.
- Align Experiences to the AT&T Guarantee
Ensure owner and staff experiences reflect commitments to reliability, fast issue resolution, and customerfirst service. Strengthen trust in AT&T connectivity by enabling understanding, visibility, and confidence in network performance.
Job Contribution: Reduces ownerreported issues, escalations, and reliance on reactive support through proactive lifecycle management.
- Improves speed to resolution and transparency when issues occur.
- Strengthens longterm property relationships that support MDU retention, expansion, and growth.
- Enables scalable adoption of automation and AIenabled monitoring by defining clear ownership, requirements, and outcomes.
- Directly supports AT&Ts customerfirst and reliability commitments for MDUs.
This is an individual contributor role with enterpriselevel influence, operating across Product, Network, Technology, Operations, and Care organizations.
Education/Experience: Bachelors degree (BS/BA) or equivalent experience.
- 7+ years of experience in one or more of the following: Product management Customer or partner experience Platform, lifecycle, or operationsfocused roles Infrastructure, connectivity, or technologyenabled services
- Demonstrated ability to drive crossfunctional outcomes without direct authority.
- Experience translating operational workflows into scalable product or platform requirements.
- Strong analytical and storytelling skills, including executiveready communication.
- Familiarity with lifecycle metrics, operational KPIs, and experience measurement frameworks.
- Experience in MDUs, propertybased services, infrastructure platforms, or complex B2B2C environments preferred.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Our Principal Product Management & Develop earns between$158,200 - $237,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
Call to action
If youre ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
Salary Range:
$158,200.00 - $237,400.00
