OverviewThe Integration Specialist - EDI plays a hands-on role in delivering, onboarding, and supporting Waters' B2B & EDI integrations across OpenText, Seeburger, and PunchOut platforms.
What You'll Do:
This role partners closely with business teams including Customer Operations, Order to Cash, logistics, banks, and Procure to Pay solutions to onboard new customers and trading partners while also serving as a key Level 2 escalation point for production incidents. The Specialist works directly with managed services vendors to ensure timely resolution of operational issues, reliable document flows, and successful execution of onboarding and migration activities.
ResponsibilitiesTechnical Leadership- Execute technical configuration tasks across OpenText Trading Grid and Seeburger BIS, including map validation, routing changes, partner profiles, and connectivity setup.
- Serve as Level 2 escalation for production issues-performing log analysis, identifying root causes, validating transactions, and coordinating with managed services teams for resolution.
- Troubleshoot EDI document issues across O2C, P2P, logistics, and finance flows, including schema errors, failed acknowledgements, and integration failures.
- Manage AS2/SFTP certificates, keys, and endpoints to maintain secure and reliable connectivity.
- Validate mapping outputs, enveloping structures, partner-specific requirements, and backend integration behavior.
Delivery & Architecture- Ensure accurate development, validation, and deployment of EDI document flows (850, 855, 856, 810, 820, etc.) aligned with ERP (ECC/S4), WMS, financial institutions, and Supply Chain systems.
- Support customer and trading partner onboarding, working directly with business teams to gather requirements, coordinate testing, manage readiness, and validate cutovers.
- Execute technical tasks for partner migrations into the new Waters-owned OpenText platform, including testing cycles, connectivity changes, and transaction validation.
- Participate in defining and maintaining reusable mapping assets, onboarding templates, connectivity checklists, and technical documentation.
- Assist with regression testing, partner certification testing, and UAT activities during migration waves.
- Work closely with ERP, WMS, and Supply Chain teams to ensure that downstream system integrations behave correctly after changes or partner onboarding.
Leadership & Strategy- Act as the operational point of contact between business teams, external partners, and managed services providers during customer onboarding and incident escalations.
- Proactively identify recurring issues and contribute recommendations to reduce transaction failures, improve partner onboarding quality, and strengthen process consistency.
- Participate in continuous-improvement initiatives, helping refine onboarding processes, testing frameworks, documentation quality, and exception management practices.
- Provide clear and timely communication to stakeholders regarding incident status, onboarding progress, risks, and required decisions.
- Support the Manager in ensuring vendor teams meet operational SLAs, response times, and quality standards.
Qualifications- 8+ years of hands-on experience in B2B/EDI implementation, onboarding, and technical operations.
- Experience working directly with customers or trading partners on onboarding, certification, and technical troubleshooting.
- Skilled in diagnosing and resolving PunchOut connectivity, catalog, and session-handling issues.
- Strong understanding of EDI standards (ANSI X12, EDIFACT), cXML, and documents (850, 855, 856, 810, 820, etc.).
- Hands-on experience with OpenText, Seeburger, or similar B2B/EDI platforms.
- Strong Level 2 troubleshooting skills: log analysis, trace reading, error interpretation, and message validation.
- Familiarity with AS2, SFTP, and VAN protocols.
- Proficient with XML/JSON tools, EDI validation tools, and enterprise ticketing systems (e.g., Jira, ServiceNow).
- Strong communication skills and the ability to work cross-functionally with business and technical teams.
Preferred- Experience supporting SAP ECC/S/4HANA integrations.
- Hands-on involvement in OpenText Trading Grid migrations or partner onboarding initiatives.
- Experience with PunchOut integrations with SAP Commerce or similar platforms
- Familiarity with APIs, iPaaS tools, or hybrid integration patterns.
Key WordscXML, X12, EDIFACT, EDI, OpenText, Seeburger, Sterling, Integration, SAP Commerce, PunchOut, AS2 / SFTP / VAN / API / HTTPS, Mapping, SQL, Logging & Error Handling,
