American Airlines

Principal Data Scientist, IT Analytics

American Airlines • $130K — $160K *
Fort Worth, TX 76137In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's degree in Data Science, ML/AI, Operations Research, Industrial Engineering, Statistics, Computer Science, or related technical discipline
  • 5 years of experience developing ML/AI, Operations Research, and Analytics solutions
  • 3 years of experience leading ML/AI, Operations Research, and Analytics projects
  • 2 years of Python experience developing ML/AI, Generative AI, Operations Research solutions
  • Proven ability to build relationships with business partners, IT counterparts, and external groups

Responsibilities

  • Lead OR&AA teams in developing analytical models and systems to enhance customer satisfaction and profitability
  • Provide technical leadership and vision for analytical solutions across the company
  • Initiate continuous improvements in policies, procedures, and technology solutions
  • Identify and execute opportunities for competitive advantage through innovation
  • Cultivate strong relationships with business leaders to apply advanced analytics solutions
  • Mentor team members and provide technical guidance
  • Address technical gaps in the team and implement training efforts

Benefits

  • Travel perks for employees and their families/friends with access to a global network
  • Immediate health, dental, prescription, and vision benefits
  • Wellness programs to support personal health goals
  • 401(k) program with potential employer contributions
  • Access to additional benefits like Employee Assistance Program, pet insurance, and discounts on various services
Full Job Description
7/9/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 85846

Job Description

What you'll do

As part of the OR&AA team, you will play a technical lead role on a team of OR and data science professionals responsible for providing advanced analytics solutions to one or more business organizations within American Airlines.

Specifically, you'll do the following:
  • Lead OR&AA teams in developing and rolling out industry-leading analytical models, tools and systems that drive customer satisfaction, profitability, and reliability
  • Provide technical leadership and vision for analytical solutions for the OR&AA team and the company
  • Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and team members
  • Identify, execute, and measure impact of opportunities for competitive advantage through innovation; bring in novel techniques with first-of-a-kind application
  • Build strong relationships and creditability with business leaders; work with business partners to identify opportunities to apply advanced analytics solutions to business needs
  • Provide technical guidance and mentoring to team members inside and outside OR&AA
  • Identify technical gaps within the OR&AA team and orchestrate training efforts to advance OR&AA's technical excellence


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Master's degree in Data Science, ML/AI, Operations Research, Industrial Engineering, Statistics, Computer Science, or related technical discipline
  • 5 years of experience developing ML/AI, Operations Research, and Analytics solutions
  • 3 years of experience leading ML/AI, Operations Research, and Analytics projects, either formally or informally
  • 2 years of Python experience developing ML/AI, Generative AI, Operations Research solutions
  • Proven ability to build, cultivate and promote strong relationships with business partners, IT counterparts, and external groups
  • Proficiency in one or more of the following: Machine Learning/AI, Generative AI, Data Science, Statistics, Optimization, Simulation, Forecasting

Preferred Qualifications- Education & Prior Job Experience
  • 5+ years of experience implementing large, complex projects
  • 2+ years of experience building and deploying advanced analytics solutions to support one or more of the following airline business domains
    • Contact Centers, Digital Customer Experience
    • Loyalty, Marketing
  • 2+ years of experience building:
    • Large Language Model based solutions
    • Agentic AI solutions
    • Natural language processing (NLP) models
    • Customer engagement and predictive customer analytics models
    • Targeted offers and personalization models
  • 5+ years of Python experience developing machine learning/AI solutions
  • 2+ years of experience developing analytical models in a Cloud environment
  • 2+ years of experience working closely with software engineering teams to implement complex analytics solutions
  • 2+ years of experience working closely with privacy and legal teams


Preferred Qualifications- Education & Prior Job Experience

  • 5+ years of experience implementing large, complex projects
  • 2+ years of experience building and deploying advanced analytics solutions to support one or more of the following airline business domains
    • Contact Centers, Digital Customer Experience
    • Loyalty, Marketing
  • 2+ years of experience building:
    • Large Language Model based solutions
    • Agentic AI solutions
    • Natural language processing (NLP) models
    • Customer engagement and predictive customer analytics models
    • Targeted offers and personalization models
  • 5+ years of Python experience developing machine learning/AI solutions
  • 2+ years of experience developing analytical models in a Cloud environment
  • 2+ years of experience working closely with software engineering teams to implement complex analytics solutions
  • 2+ years of experience working closely with privacy and legal teams

Skills, Licenses & Certifications
  • Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, and external groups
  • Ability to drive for results with an aptitude for engaging employees in multiple workgroups
  • Ability to prioritize a large list of potential projects within an environment of limited resources
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Ability to think strategically and use sound judgment and initiative in making decisions
  • Ability to concurrently handle multiple responsibilities while working with others
  • Excellent analytical, planning and organizational skills
  • Experience working with Agile project management methodologies and tools


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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