About the Role

We are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders.

Core Responsibilities

Enterprise Architecture & Strategy
• Define and communicate enterprise-wide cloud infrastructure strategy, architectural vision, and multi-year technology roadmap aligned with business objectives
• Establish enterprise architectural standards, reference architectures, and design patterns for cloud-based infrastructure
• Lead architecture reviews across infrastructure domains; drive architectural excellence and risk mitigation

Cloud Infrastructure Operations & Product Support
• Define and oversee global networking strategy: VPC design patterns, transit gateway governance, multi-account network architecture, and hybrid connectivity
• Establish compute and container orchestration standards (EC2, ECS, EKS) ensuring operational readiness for product workloads
• Establish enterprise Infrastructure-as-Code (IaC) standards and governance using Terraform, CloudFormation, and GitHub

Security, Compliance & DevSecOps
• Define enterprise security model and zero-trust architecture; oversee security architecture assessments
• Govern identity and access management (IAM) strategies across multi-account AWS and multi-subscription Azure environments
• Set enterprise security standards including network security (WAF, Shield, GuardDuty), secrets management, encryption, and audit frameworks
• Drive DevSecOps practices and integration of security controls into CI/CD pipelines (GitHub, Jenkins)

Technical Leadership & Mentorship
• Mentor Cloud Architects and senior technical leaders; build and develop architectural capability across teams
• Provide executive communication and thought leadership on cloud infrastructure strategy and technical roadmap

Required Skills & Experience

Experience & Background
• 12+ years in technology/cloud architecture; 7+ years specifically in AWS cloud architecture at scale
• Extensive hands-on experience designing and implementing mission-critical, high-availability systems in production AWS environments
• Proven track record of enterprise architecture leadership, setting standards, and driving adoption across large technical teams

AWS & Cloud Infrastructure
• AWS Certified Solutions Architect - Professional (REQUIRED)
• AWS Certified Security - Specialty or equivalent (strongly preferred)
• Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, and CloudFormation
• Expert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governance
• Strong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, and performance optimization

Container Orchestration & Kubernetes
• Expert-level hands-on experience with Kubernetes and AWS EKS at scale in production environments
• Kubernetes certification (CKA, CKAD) or equivalent demonstrated expertise
• Deep experience with containerization (Docker, container registries, image management) and container security best practices

Infrastructure-as-Code & Automation
• Expert-level proficiency in multiple IaC tools: Terraform, CloudFormation, AWS CDK, or equivalent
• Demonstrated ability to design and govern enterprise-wide IaC standards, modularity, state management, and version control patterns
• Strong scripting and automation capabilities (Python, Bash, or equivalent)

DevOps, CI/CD & Pipeline Architecture
• Extensive experience designing and implementing CI/CD pipelines with GitHub (GitHub Actions) and Jenkins
• Expertise in DevOps architecture: infrastructure provisioning, deployment automation, and operational workflows

Security, Compliance & DevSecOps
• Expert understanding of security architecture, zero-trust principles, and secure-by-design practices
• Deep knowledge of AWS security: IAM, encryption (KMS, TDE), secrets management, WAF, Shield, GuardDuty, VPC Flow Logs, CloudTrail
• Hands-on experience implementing DevSecOps practices and integrating security into CI/CD pipelines

Soft Skills & Leadership
• Exceptional communication skills; ability to translate complex technical concepts for executive stakeholders
• Strong mentoring and coaching abilities; proven track record of building high-performing technical teams
• Strategic thinking with focus on long-term innovation and business alignment

AI/LLM Platforms & Agentic AI
• Deep understanding of LLM integration patterns (RAG, Agents, Tool-use) and Prompt Engineering strategies for enterprise applications
• Hands-on experience with agentic AI frameworks and patterns (LangChain, LlamaIndex, Semantic Kernel, AutoGen, or equivalent) at scale
• Experience with AWS Bedrock, Claude/Anthropic APIs, or equivalent LLM platforms for enterprise deployments and integration
• MLOps/LLMOps foundations including model lifecycle management, CI/CD automation, artifact tracking, and reproducibility standards
• Understanding of AI model monitoring, observability, and evaluation frameworks for production LLM workloads and cost optimization
• Experience designing and implementing multi-agentic systems and orchestrating complex AI agent interactions with tool integrations and memory management

Nice-to-Have Qualifications
• Azure cloud experience and Azure Architect certifications
• Experience with contact center, unified communications (UC), or telecommunications platforms
• Advanced AWS certifications: DevOps Professional, Machine Learning Specialty

What We Offer
• Competitive compensation based on experience and qualifications
• Comprehensive benefits package including health, dental, vision, and retirement plans
• Professional development and continuous learning opportunities
• Opportunity to shape cloud infrastructure strategy at a global enterprise technology leader
• Flexible work arrangements and work-life balance