Amazon

Principal Account Manager, Retail ECOM

Amazon$170K — $230K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in technology sales or business development
  • Bachelor's degree or equivalent work experience
  • 7+ years in customer-facing retail, hospitality, or grocery sectors
  • Proven experience managing large enterprise accounts
  • Strong communication skills to convey complex concepts clearly
  • Technical background in sales or engineering is advantageous

Responsibilities

  • Drive revenue and market share for large Retail eCommerce accounts
  • Meet or exceed quarterly sales targets
  • Develop and execute comprehensive account strategies
  • Build executive-level relationships as a trusted advisor
  • Articulate compelling retail-specific value propositions
  • Facilitate customer adoption through AWS and partner ecosystem
  • Manage contract negotiations and customer agreements

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Generous paid time off
  • Parental leave
  • Adoption and Surrogacy reimbursement
  • Mental Health Support and EAP services
Full Job Description
Are you ready to transform how retailers do business? We're looking for a Principal Enterprise Account Manager to join a team driving adoption of Amazon Web Services among the world's largest Retail eCommerce companies. In this role, you'll help shape the future of globally recognizable brands - driving revenue, adoption, and market penetration across strategic enterprise accounts.

The ideal candidate combines a sales and technical background with the ability to serve as a trusted advisor to senior leaders. You'll engage at the CXO level as well as with software developers and IT architects, leading a cross-functional team that spans partners, professional services, and training/certification. You'll develop and execute a territory strategy while consistently delivering on quarterly revenue targets.

If you bring business savvy, technical depth, and a passion for the intersection of Retail and Technology, we'd love to hear from you.

Key job responsibilities

- Drive revenue and market share across a defined territory of large Retail eCommerce accounts

- Meet or exceed quarterly revenue targets

- Develop and execute a comprehensive territory and account strategy aligned to customer business outcomes

- Build and maintain executive-level relationships (CAO, CDO, CMO, CPTO, CIO, COO) as a trusted advisor

- Create and articulate compelling value propositions around retail-specific use cases: e-commerce platforms, personalization, supply chain optimization, and omnichannel experiences

- Accelerate customer adoption through AWS programs, professional services, and the partner ecosystem

- Maintain a robust and accurate sales pipeline

- Facilitate cross-functional collaboration, bringing in Solutions Architects, Specialists, and Partners as needed

- Manage contract negotiations and multi-year agreements

- Ensure customer satisfaction and develop referenceable accounts

- Expect moderate travel

BASIC QUALIFICATIONS

- 10+ years of technology related sales, business development or equivalent experience

- Bachelor's degree in a relevant field or equivalent work experience

PREFERRED QUALIFICATIONS

- Experience communicating complex concepts clearly and persuasively to different audiences

- Experience in management of large, complex enterprise accounts or equivalent

- 7+ years of customer-facing retail, hospitality, or grocery industry, or 3+ years of customer-facing retail, hospitality, or grocery industry experience

- Technical background in sales, engineering, computer science, or MIS is a plus

The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, FL, Miami - 170,000.00 - 230,000.00 USD annually

USA, MA, Boston - 170,000.00 - 230,000.00 USD annually

USA, WA, Seattle - 170,000.00 - 230,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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