26WD97837

Position Overview

We are building a flexible, high-leverage team responsible for detecting customer issues earlier and enabling the organization to act before they escalate. This team operates as a horizontal intelligence layer within the Predictive Support pillar, partnering

closely with Diagnostics, Customer Reliability, and Technical Account Management (TAM) to improve how the organization anticipates and responds to customer needs.

Responisbilites

• Identify patterns across support data, telemetry, knowledge base usage, and TAM signals — surfacing issues before they become visible through any single source

• Use AI to accelerate analysis, automate detection, and build lightweight systems and prototypes

• Translate cross-system data into clear, actionable intelligence that defines what is happening, why it matters, and what should be done

• Create repeatable systems for detection, classification, and monitoring — replacing recurring manual analysis

• Develop intelligence that enables Customer Reliability teams to act on emerging issues, TAM to guide customers proactively, and Diagnostics to investigate root causes faster

• Help design and evolve systems (e.g., CIRCL, Support MCP) that connect customer signals with product and support workflows at scale

• Outcome-driven — every initiative is tied to clear, measurable outcomes with accountability to partner teams

• Capability-first — we build reusable systems, not stakeholder-specific one-offs

• Shared success — we work as a team to ensure outcomes are connected and delivered across the system

• Connected work — we ensure our work integrates with and amplifies other efforts across the system, not just local outputs

Minimum Qalifications

• Strong analytical thinker who can move from data 12 insight 12 action with minimal guidance

• Active interest in using AI to extend capabilities beyond traditional role boundaries

• Comfortable working across data, systems, and ambiguous problem spaces

• Demonstrated ability to build, prototype, or create solutions 12 not just analyze and report

• Experience building analytical tools, pipelines, or automations

• High ownership mindset 12 identifies important problems and drives them to measurable outcomes

• Learns quickly, adapts, and operates effectively in a collaborative, fast-moving environment without rigid structure

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary is one part of Autodesk19s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $95,000 and $169,400. Offers are based on the candidate19s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

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